Nicole Knott Email & Phone Number

Texas, United States

I was a hospital based liaison representing all Senior Care Center Properties to assigned Hospitals.

Frisco, Tx

Wellness Works is the Health Promotion/Corporate Wellness division which has the capabilities to provide programs and services that enhance awareness, change behaviors and create environments that support good health practices to local companies.• Accountable for enrolling, implementing and maintaining the Wellness Works program at corporations in the community by coordinating and arranging special employer requests such as health fairs, wellness talks, health screenings, flu shot clinics, and health risk assessments, etc. • Step up grid system to ensure successful completion of multi-step implementation process driving utilization from 20% to 80% within 6 months.• Responsible for submitting proposals for occupational and/or general and preventative health to employers that resulted in many direct contracts generating ROI to the hospital and aligned physicians.• Positively influenced the behavior and activities of employees that led to successful attainment of referral goals to utilize company benefits with our hospital system, aligned clinics and companies on-site facilities.• Successful enrolled 64 companies and implemented 81 physicians in an 8 month period tracking through Salesforce.• Assisted physician offices in streamlining their referral processes, obtaining appropriate credentialing, and creating step by step roadmaps for verifying their work related injuries. • Monitored referral and scheduling processes and reported turnaround time leading to improved operational efficiency and customer service satisfaction.

Dallas/Fort Worth Area

Girling Home Health offers in home therapy to patients. My specific territory was Plano, Frisco, Carrollton and McKinney.• Responsible for enhancing and maintaining relationships through networking, cold calling and presenting to medical referral sources to a brand new market.• Accountable for researching, identifying and pursuing referral sources to build a new book of business.• Developed, grew and maintained trusted relationships with physicians and their office staff. • Consistently exceeded growth targets, achieving monthly referral growth rates of 25% for managed territory.• Referral sources targeted were hospitals, physicians, community groups, emergency departments, health clinics, fire stations, ambulance services, nursing homes, assisted and independent living communities, etc.

Rockwall, Tx

At Home Healthcare is a private duty company offering companionship type services to seniors.• Developed and executed an annual marketing plan to build brand recognition and generate referrals. Accountable for researching, identifying and pursuing new referral sources. Responsible for developing relationships through networking, cold calling and presentations to medical and non-medical referral sources. • Sole person in charge of building and maintaining the Home Support Service department through marketing, admission calls, recruiting and retention, scheduling and managing of daily operations.• Receive client complaints and concerns, investigate as necessary, and handle within regulatory guidelines.• Maintain compliance with all agency policies, procedures, and government regulations when reporting to State.• Intake calls to explain services offered while suggesting individualized plan of cares for all prospective clients.• Recruit, interview, orientate and evaluate attendants. Always ensuring appropriate coverage for shifts requested.• Manage daily operation functions, including payroll, marketing budget and office expenses.

North Richland Hills, Tx

Home Instead is a private duty company where I held an outside sales position and then inside sales management position.• Developed and maintained positive relationships with over 450 clients and their families through coordinating quality assurance visits, making phone calls, direct mailings, marketing projects and special events. • Managed a team of 5. I lead 4 Client Care Supervisors and 1 Quality Assurance Specialist while efficiently working with staffing and recruitment department managers and reporting to the owner of the company daily.• Monitor and maintain multiple schedules, spreadsheets, files and financial records files on a daily basis. • Responsible for welcoming new clients, building rapport with family, handling any client and caregiver issues, and referring to other outside sources and programs.• Responsible for investigating, completing and then filing reports to DADS, DFPS, and APS.• Review activities to determine changes in programs or operations to become a more efficient organization.

Lee'S Summit, Tx

Home Instead is a private duty company where I held an outside sales position.• Responsible for enhancing and maintaining relationships through networking, cold calling and presentations to non-medical referral sources. Accountable for researching, identifying and pursuing referral sources.• Developed a 4-step approach to marketing concentrating on networking, public relations, web and advertising. • Successfully execute regular community marketing events including health fairs, senior expos, while actively participating in networking groups.• Design and coordinate the publication of our monthly caregiver newsletter, quarterly referral provider flyers and emails. Managed and maintained company advertisements as well as company and social networking websites.

Bachelor, Business Administration, Marketing

Activities and Societies: Gamma Phi Beta, Intramural participate and team captain, KSU Marketing Club, KSU Economic Club

Education record

Activities and Societies: Sandler Training is a global training organization with over three decades of experience and proven results..