Nicole Taylor Email & Phone Number

Enfield Cfc

Enfield, England, United Kingdom

Marella Discovery 1 & Marella Dream

Lead vocalist in party band Taylor-Made onboard Marella Discovery 1 Cruise Ship and lead vocalist in acoustic duo on Marella Dream

London, United Kingdom

- Managing the Welcome Call Team and Cancellation/Saves Team - Creating new initiatives to retain and save customers- Weekly reporting on retention rates against targets - Managing and adjusting KPIs to boost performance

London, United Kingdom

- Day to day management of the customer care team to ensure all team KPIs are met. - Achieve the target KPIs week on week- Ensure availability and presence amongst team- Drive and motivate the team - Keep all knowledge accurate and up to date to answer team questions .- Follow the team performance management procedures including warning, disciplinary and reviews- Hold regular 1-2-1s with all agents and senior agents- Zendesk use and reporting - Send weekly… Show more - Day to day management of the customer care team to ensure all team KPIs are met. - Achieve the target KPIs week on week- Ensure availability and presence amongst team- Drive and motivate the team - Keep all knowledge accurate and up to date to answer team questions .- Follow the team performance management procedures including warning, disciplinary and reviews- Hold regular 1-2-1s with all agents and senior agents- Zendesk use and reporting - Send weekly feedback on performance- Workflow management - Recruit for own team and others within the department - Assist in new starter onboarding and quality control- Cover for the Customer Care Manager when absent/ on annual leave Show less

London, United Kingdom

- To represent HelloFresh to our customers over multiple channels, as the voice of the business and support your team and team leader- Use Zendesk on a daily basis to communicate with customers - Achieve the target KPIs week on week- Keep up to date with team and business updates - Support team and help to manage workflow effectively- Take customer and agent escalations- Be a leader amongst the team

Cyprus

- Professional solo vocalist- ABBA Tribute - Diva Tribute/Show

Harlow, Essex

• Customer Service • Recruitment• Dealing with complaints • Covering breaks • First aid/ Lifeguard trained • Opening/ Closing club • Overseeing all operations within the club• Health and safety checks/precautions• Managing the lifeguard team • Compiling rotas• Monthly 1-1 performance reviews with the lifeguard teams• Running the Food & Beverage department (ordering, stock take etc)

Harlow, Essex

• Selling memberships • Outreach – interacting with the public • Phone Sales • Reporting • Working towards monthly targets

Harlow, Essex

• Answering the phone • Customer Service – welcoming guests/members • Selling Food & Beverage to members • Mid-day and end of day cash up • Dealing with complaints • Covering breaks • First aid/ lifeguard trained • Opening/ Closing club • Overseeing all operations within the club