Nikki Torcello Email & Phone Number

Rochester, Ny, Us

Rochester, Ny, Us

Rochester, New York, United States

Rochester, New York Area

Rochester, New York Area

Rochester, New York Area

Supported the Brand Cool Division, now known as Verdant, who specialized in Creative Services. At the time, the team was comprised of around 15-20 individuals. Managed 25 projects on average per month for clients that specialized in the energy and banking industries. Responsibilities included resource management of the creative team (inclusive of freelance & external consultant roles when required), schedule and communications management, and risk management for all projects within the… Show more Supported the Brand Cool Division, now known as Verdant, who specialized in Creative Services. At the time, the team was comprised of around 15-20 individuals. Managed 25 projects on average per month for clients that specialized in the energy and banking industries. Responsibilities included resource management of the creative team (inclusive of freelance & external consultant roles when required), schedule and communications management, and risk management for all projects within the division. Worked directly with account managers on scoping and estimating projects, while organizing and providing structure to internal creative and account processes. Created and documented over 13 processes or process improvements during my tenure in this position. Show less

As an Employee Engagement Coordinator at Verizon Wireless, I am accountable for a host of responsibilities which focus on improving culture within the call center workspace. I plan large events with 600+ participants; create and advertise contests, announcements and other important information; as well as create original graphic designs for several forms of communication across many departments. Being a part of our core operations team, I am also closely involved with many facilities-related… Show more As an Employee Engagement Coordinator at Verizon Wireless, I am accountable for a host of responsibilities which focus on improving culture within the call center workspace. I plan large events with 600+ participants; create and advertise contests, announcements and other important information; as well as create original graphic designs for several forms of communication across many departments. Being a part of our core operations team, I am also closely involved with many facilities-related activities, such as troubleshooting, ergonomic evaluations and safety requirements, as well being involved with our budgeting team. I work with several vendors for catering and event purposes, and am exemplary at time management due to the necessary restrictions of offline availability and pre-planning that my company utilizes. In returning to this position, I have also now become a lead project manager for organizing community volunteer events for our employees, as well as partnered in launching a gamification platform for our employees to earn rewards through. Show less

As a Marketing Coordinator, I create, coordinate and manage engagement and recognition events for a regional area of 1000 employees. I have designed and implemented recognition events for top performers such as our annual Winner's Circle with 300+ guests, 2015 Kickoff Roadshow and UPNY Tour with participation from 1000 employees across multiple locations, and quarterly recognition events such as dinners and activities across the Upstate New York area. I design and publish communications in… Show more As a Marketing Coordinator, I create, coordinate and manage engagement and recognition events for a regional area of 1000 employees. I have designed and implemented recognition events for top performers such as our annual Winner's Circle with 300+ guests, 2015 Kickoff Roadshow and UPNY Tour with participation from 1000 employees across multiple locations, and quarterly recognition events such as dinners and activities across the Upstate New York area. I design and publish communications in email and Targetvision, and print forms for marketing updates, employee recognition and feedback, and other regional announcements. I have also designed other creative for multiple marketing needs such as a review of annual accomplishments in Prezi; banners, posters and flyers for table days and conferences; as well as unique projects such as trading cards, candy bag logos and invitations. I collaborate with several vendors for catering and event purposes across NY state, and am exemplary at time and project management due to the intense pace and ever-evolving work environment in which my department is involved. Show less

Rochester, New York Area

As an Employee Engagement Coordinator at Verizon Wireless, I am accountable for a host of responsibilities which focus on improving culture within the call center workspace. I plan large events with 600+ participants; create and advertise contests, announcements and other important information; as well as create original graphic designs for several forms of communication across many departments. Being a part of our core operations team, I am also closely involved with many facilities-related… Show more As an Employee Engagement Coordinator at Verizon Wireless, I am accountable for a host of responsibilities which focus on improving culture within the call center workspace. I plan large events with 600+ participants; create and advertise contests, announcements and other important information; as well as create original graphic designs for several forms of communication across many departments. Being a part of our core operations team, I am also closely involved with many facilities-related activities, such as troubleshooting, ergonomic evaluations and safety requirements, as well being involved with our budgeting team. I work with several vendors for catering and event purposes, and am exemplary at time management due to the necessary restrictions of offline availability and pre-planning that my company utilizes. Show less

Rochester Call Center

My responsibilities included auditing and correcting representative timesheets & equipment orders for the overall call center; creating leadership guidelines for timesheets which was distributed to all supervisors in the center; training and coaching leadership for processes to submit equipment orders and timesheets; and creating center-wide and Targetvision communications for operations including floor moves, anniversaries, birthdays and facility related activities.

Rochester, New York Area

I excelled at customer service relations by providing assistance to Verizon customers experiencing difficulty with phones and related software as well as explaining to new customers products and services available as well as instructional use and troubleshooting for their devices. This required ongoing learning as our company's offered products and services are constantly changing and updating. My time on the phones gave me an appreciation for the challenge of the job and helps me in my… Show more I excelled at customer service relations by providing assistance to Verizon customers experiencing difficulty with phones and related software as well as explaining to new customers products and services available as well as instructional use and troubleshooting for their devices. This required ongoing learning as our company's offered products and services are constantly changing and updating. My time on the phones gave me an appreciation for the challenge of the job and helps me in my current position to motivate our customer service representatives. Show less

New York City

As an intern for The Knot online wedding magazine, I had the privilege of not only working for the parent company The Knot, but with both of its subsidiaries as well: The Nest and The Bump. I worked side by side with editors to research information, write online articles, as well as collect and research props for photography sets.

London, United Kingdom

As an intern for Black Spring Press, I was able to copyedit and proofread three different manuscripts, pre-screen submission letters as potential projects for the managing editor, and gain experience with the publishing software, QuarkXPress on a Mac system.

Master Of Business Administration (M.B.A.), Marketing, 4.0 Gpa

Bachelor Of Arts (B.A.), Creative Writing

English Literature (British And Commonwealth)

Activities and Societies: Phi Sigma Sigma

Education record

Education record