Nikki Torcello Email & Phone Number

Rochester, NY, US

Rochester, New York, United States

Rochester, New York Area

Rochester, New York Area

Rochester, New York Area

Supported the Brand Cool Division, now known as Verdant, who specialized in Creative Services. At the time, the team was comprised of around 15-20 individuals. Managed 25 projects on average per month for clients that specialized in the energy and banking industries. Responsibilities included resource management of the creative team (inclusive of freelance.

As an Employee Engagement Coordinator at Verizon Wireless, I am accountable for a host of responsibilities which focus on improving culture within the call center workspace. I plan large events with 600+ participants; create and advertise contests, announcements and other important information; as well as create original graphic designs for several forms.

As a Marketing Coordinator, I create, coordinate and manage engagement and recognition events for a regional area of 1000 employees. I have designed and implemented recognition events for top performers such as our annual Winner's Circle with 300+ guests, 2015 Kickoff Roadshow and UPNY Tour with participation from 1000 employees across multiple locations.

Rochester, New York Area

As an Employee Engagement Coordinator at Verizon Wireless, I am accountable for a host of responsibilities which focus on improving culture within the call center workspace. I plan large events with 600+ participants; create and advertise contests, announcements and other important information; as well as create original graphic designs for several forms.

Rochester Call Center

My responsibilities included auditing and correcting representative timesheets & equipment orders for the overall call center; creating leadership guidelines for timesheets which was distributed to all supervisors in the center; training and coaching leadership for processes to submit equipment orders and timesheets; and creating center-wide and.

Rochester, New York Area

I excelled at customer service relations by providing assistance to Verizon customers experiencing difficulty with phones and related software as well as explaining to new customers products and services available as well as instructional use and troubleshooting for their devices. This required ongoing learning as our company's offered products and.

New York City

As an intern for The Knot online wedding magazine, I had the privilege of not only working for the parent company The Knot, but with both of its subsidiaries as well: The Nest and The Bump. I worked side by side with editors to research information, write online articles, as well as collect and research props for photography sets.

London, United Kingdom

As an intern for Black Spring Press, I was able to copyedit and proofread three different manuscripts, pre-screen submission letters as potential projects for the managing editor, and gain experience with the publishing software, QuarkXPress on a Mac system.

Master Of Business Administration (M.B.A.), Marketing, 4.0 Gpa

Bachelor Of Arts (B.A.), Creative Writing

English Literature (British And Commonwealth)

Activities and Societies: Phi Sigma Sigma

Education record

Education record