Nicole Coy Email & Phone Number

Tucson, Az, Us

Part of a group of top-notch marketing and strategy professionals who provide insights and solutions to complex challenges facing hospitals and health systems. My focus areas are helping organizations gather and use customer insights to deliver exceptional experiences and telling compelling stories that connect brands to audiences.

I headed Endeavor's customer experience division for almost a decade. I managed large-scale VOC/strategy projects with many of the country's largest, highest-ranked, and most recognized health systems. My work included leading journey mapping, qualitative and quantitative VOC research, cross-functional workshops, product trials, user testing, and strategy design. We subsequently used VOC insights to create strategic roadmaps, marketing strategy plans, and holistic solutions to drive growth and exceptional experiences.

Managed large projects that include qualitative and quantitative research/strategy to help organizations sustain growth and increase revenue.

I help companies gather VOC insights and produce content that aligns with their brand strategy and values. My work includes crafting compelling stories and content on various mediums that resonate with audiences and align with the organization’s brand values.

Interim lead of project management and client success for sales and marketing digital transformation. As a HubSpot Diamond Solutions Partner, Bayard Bradford brings together marketing and growth strategy, CRM technology integration, and inbound marketing for lead generation.

Participated in the development of a research tool to assess the quality of childhood learning centers. Determined validity and reliability, conducted assessments, evaluated data.

Led training, education, and research to launch a large federal grant program for enhancing communication skills within young families.

Instructor of the communication course required of all students at Texas State University. Included teaching course content, facilitating activities and discussions, managing student needs and records and assessing learning.