Nicolette Smith Email and Phone Number

Managing the order processing processDrawing statistic reports for managerEnsuring that our daily targets are metArranging/booking overtime to complete work overflowDirect link between account managers and publishersAttending to queries from clients and publisherArranging commercial invoices for stock that is to be delivered overseas

Managing the order processing processDrawing statistic reports for managerEnsuring that our daily targets are metArranging/booking overtime to complete work overflowDirect link between account managers and publishersAttending to queries from clients and publisherArranging commercial invoices for stock that is to be delivered overseas

Processing of orders, pro forma's, quotations, returns authorisationsProcessing of freight quotesCustomer queriesDirect link between client and publisherReservation of stock for promotions, book launches and projects.Releasing of reservations.Stock management for retail stores

Customer Services Supervisor. Order processing. Telesales. Sales report generation for Key account holders. 2IC to key account manager

Administering daily medication.Wound cleaning and dressing.Administering First Aid in a Nursing capacity.Physiotherapy.Driving to and from dialysis clinic three times a week.Driving to and from Doctor's appointments.Telephonic and Written correspondence with Medical Aid. Liaising with Healthcare Professionals on patients appointments and updates on condition. Preparing diet specific meals.Cleaning of home. Administration of household budget and payment of utility bills.

ITC credit vetting.Direct link between planners/buyers of retail stores, publishers and retail store warehouses.Receive retail purchase orders in retail inbox via email, daily.Receive purchase orders in Papertail or Right-Fax systems daily.Processing of purchase orders on the Bookmaster system.Processing of reservations orders on Bookmaster.Processing of correction invoices as well as credits on Bookmaster.Filing of orders / queries that have been completed in the Papertrail system.Co-ordination of delivery appointments to retails stores.Liaising with publishers about stock availability.Informing clients of any prices changes or changes in discount structure.Informing clients of new or replacement titles.Controlling of stock reservation for specified release dates for book launches or special ordered quantities.

Daily follow-up and resolving of deliveries and lead-time exceptions for all the OTD business sights.Liase with service providers regarding client queries and information flow.Monitoring and providing service providers with outstanding pod’s on a weekly basis.Provide accountant with payment or non payment instructions with regard to outstanding pod’s in accordance to SLA's.Provide despatch manager with daily as well as monthly reports and statistics.Compiling of total operations monthly statistics, courier conformances and non-conformances,with regard to weights, volumes and lead-times per courier and customer for all the OTD business sights.Liase with clearing and forwarding agents.Assist with the reconciliation of the monthly export transport account.Follow-up of all exports with clearing and forwarding agents.Generation of Multichoice dish magazine purchase orders and invoices.Issue of export instructions.

Daily follow-up and resolving of deliveries and lead-time exceptions for all the On The Dot business sights.Communicate with service providers with objective of ensuring that lead-times are adhered to contractual specifications.Communicate with internal and external clients with regard to late or special deliveries.Liase with service providers regarding client queries and information flow.Monitoring and providing service providers with outstanding pod's on a weekly basis.Provide accountant with payment or non payment instructions with regard to outstanding pod's per courier / service provider in accordance to service level agreement.Provide despatch manager with daily as well as monthly reports and statistics.Compiling of total operations monthly statistics, courier conformances and non-conformances, for the operations manager with regard to weights, volumes and lead-times per courier and customer for all the On The Dot business sights.Provide client with quotes for exports.Liase with clearing and forwarding agents.Assist with the reconciliation of the monthly export transport account.Follow-up of all exports with clearing and forwarding agents.Generation of Multichoice dish magazine purchase orders.Receipt of purchase orders.Generation of invoices for export for Multichoice dish magazines.Issue of export instructions.

* Allocation of stock to bin locations* Confirming of stock in location on TMS Bookmaster* Allocating of staff tasks* Measure team productivity* Ensure that production goals are met* Ensure level of housekeeping is maintained* Effective utilisation of forward locations for On The Dot, Cambridge and Lux Verbi Direct Marketing * Manage effective utilisation of floor locations* Ensure service levels are maintained and lead times are adhered to* Management of team member training* Manage staff and labour costs* Set-up of staff skills matrix * Conduct staff merit/evaluation discussions* Produce month-end team statistics evaluation report

Physical receipt of stockAllocation of stock to bin locationsConfirming of stock in location on TMS BookmasterPhysical receipting of returned stockSorting stock as per return reason, i.e. damaged, misbound, sale or return, cancellations, oversupplies.Palletising of re-saleable stock and printing of put-away lists for stacking.Confirmation of put-away lists for returned stock stacked in location.Provide publishers with monthly report of stock returned with reason codes.Ready damaged/misbound stock for pulping on instruction from publisher.Provide publisher with pulping certificate.Allocating of staff tasksMeasure team productivityEnsure that production goals are metEnsure level of housekeeping is maintainedManage of effective use of cross-docking areaManage delivery windows and bookingsEnsure service levels are maintained and lead times are adhered toManagement of team member trainingManage staff and labour costsSet-up of staff skills matrixConduct staff merit/evaluation discussionsProduce month-end team statistics evaluation report

Liasing with internal and external customersSorting of customer purchase orders by fax or telephoneProcessing of customer returns authorisation slipsData capturing on AS400 TMS Bookmaster

Data capturing on Unix and AS400 TMS BookmasterProcessing and placing of purchase orders with overseas customersLiasing with internal and external customersProcessing of customer returns and authorisation slipsReceipting of shipmentsMaintenance and updating of computer system of product details and stock

Set up of monthly product subscription lists for sales representativesGeneral office workData capturing on AS400 TMS Bookmaster and Impact Award SystemProcessing and placing of orders with overseas suppliersLiasing with internal and external customersProcessing customer returns authorisation slipsReceipting of shipmentsDetermining rand retail price as to different exchange ratesDetermining landed costsDetermining unit costsMaintenance and updating computer system of product details and stockSwitchboard relieve[ Add-hock tasks]Monitoring and ordering of department stationary.Monitoring and ordering of department toners for printers as well as arranging service appointments with techniciansSet-up of list of all electrical appliances, with serial numbers, as well as wall-plug usage files for risk management department.Daily notice board updates.