Nicolette Anastario, Cpm® Email & Phone Number

Union County

• Oversaw daily operations of two Class-A mixed-use, mid-rise apartment buildings worth $80m collectively
• Hired, trained and managed a team of over 9 personnel to ensure the highest quality performance and safety
• Cultivated and maintained client satisfaction during lease-up and management takeover situations through patience, effective problem solving and communication skills
• Designed, implemented, and monitored improvement processes for daily operations in order to optimize the use of available resources and ensure legal compliance
• Managed AR/AP, Rent Roll, collections, budgets and delinquencies daily to identify patterns; ultimately reducing delinquencies by 80% and improving financial performance
• Tracked and forecasted operational and sales trends in order to strategically implement marketing campaigns

New York, New York

• Ensured smooth operation of a portfolio with over 250 single and multi-family homes across NY/NJ Metro Area
• Managed tenant relations by enforcing the terms of rental agreement and compliance with relevant local landlord tenant ordinances
• Provided superior service by resolving resident inquiries and concerns timely and efficiently; experience with celebrity and high-profile clients
• Minimized rental arrears by ensuring timely payments and coordinating non-payment proceedings if necessary
• Maintained properties by organizing routine maintenance and emergency repairs, as well as capital improvement projects in a timely and cost-effective manner
• Preserved the value of investments through negotiating and arranging contracts with outside vendors to perform quality services and repairs; then closing out invoices for payment when complete using Yardi Software

Edison, NJ 08837

• Customer Service Representative (July 2010 - July 2016)
• Listened to customers’ needs and provided immediate recommendations based on extensive product knowledge on over 700 manufacturers
• Placed more than $700,000 in orders via e-procurement system
• Collaborated with management when organizing manufacturer events, creating event flyers, and sending mass event emails to customers
• Communicated with suppliers and customers on inquiries, orders, and other proactive servicesBookkeeper (July 2013 - May 2015)
• Reviewed orders for accuracy and release to vendors on time

Edison, NJ 08837

• Assisted students with techical issues
• Maintained computer equipment
• Manage environment to accommodate the students’ studying in the lounges

Cpm

Certification designed to enunciate professional expertise and integrity to employers, clients, owners and investors within the Real.

Bachelor Of Science (B.S.), Marketing

New Jersey Real Estate License

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities, 3.76

Activities and Societies: Phi Theta Kappa Honor Society Graduated with Highest Honors Recognition