Nicolette Day Email & Phone Number

Denver, Colorado, United States

Promoted to Sales Operations Manager, while maintaining a long standing with the company to develop this new company position with adding structure, best practices and policies to help scale aptly.- Facilitate and improve all lines of communication from sales to the operations, data management, administration and other departments- Work with executives to identify business metrics, dashboards and reporting to track sales performance- Completed a large overhaul of SalesForce (CRM)… Show more Promoted to Sales Operations Manager, while maintaining a long standing with the company to develop this new company position with adding structure, best practices and policies to help scale aptly.- Facilitate and improve all lines of communication from sales to the operations, data management, administration and other departments- Work with executives to identify business metrics, dashboards and reporting to track sales performance- Completed a large overhaul of SalesForce (CRM), cleaning years of duplicates, fields and workflow as well as implement a CPQ system- Assist sales to keep large administrative and difficult technical tasks allowing focus client growth and new business Show less

Promoted to Data Manager to address increasing deliverables and requirements of the Client Success and Data Services department. - Worked cross-department to review and fulfill client needs for accurate data reports- Assisted and maintained older software products with engineering to provide customized and accurate reports to clients- Collaborated with other department managers to help improve and streamline processes throughout the company

Initial position with Educational Measures (now Array) to build and create reports for clients.- Monitored and verified data received for producing reporting for clients- Solved customer problems while developing and nourishing relationships with clients promoting repeat business

Designed, changed and oversaw operations and special projects in the COBRA department at 24HourFlex. 24Hourflex is a third party Retirement Plan, FSA, HRA, HSA and COBRA administration company.

Planned Benefit Systems, COBRA Compliance Inc. is a third party representative of COBRA. Work with customers in solving problems related to the application process and service in regards to the COBRA law.