Nicolette Facey Email & Phone Number

New York, New York

Essential Duties and ResponsibilitiesWorking collaboratively with Lead Teacher on lesson planning and delivery of instructionAssist students individually and in small groups to help them reinforce and master learning conceptsMonitor student engagement during lessons and apply refocusing strategies as neededIncorporate direct instruction, discussion, projects, and cooperative work to engage students, keep classes focused, and infuse a lasting desire to learn. Follow the school's policies and procedures for student conduct and discipline.Communicate effectively with students, parents, and colleagues.Share responsibility for grade level and school-wide activities.Work on Saturdays(occasionally ) during test prep season

New York, New York

Working with the lead teacher to monitor the class schedule.Assisting teachers with lesson preparation by getting materials ready and setting up equipment.Revising lesson material with students individually or in small groups.Ensuring the classroom environment is safe and clean.Overseeing students during non-classroom times including in-between classes, during lunch, and on-field excursions.Collaborating with lead teachers to recognize issues students are facing and recommend solutions.Documenting student progress and communicating with parents to keep them informed.

New York, United States

Participated in lesson planning sessions, and communicating with parents and school officials.Co-taught lessons under the Teacher's guidance, leading small groups or individual instruction and discussions, and reviewing classwork.Organized the classroom and teaching materials, monitoring the classroom during lessons, and minimizing distractions and disruptions.Supervied students in and out of the classroom.Attended to students' physical, personal, academic, and emotional needs.Helped Teachers and students with extracurricular activities and school functions.Performed clerical duties, such as tracking student attendance, typing, filing, photocopying, and grading tests and homework.Ensured the upkeep of educational materials, equipment, and supplies.Tracked students' progress and preparing reports for the parents.Assisted Teachers in counseling parents on the requirements and development of their children.

Brooklyn, New York, United States

Strive for first call resolution, working to resolve member and provider issues at the point of contact• Utilize dual monitors and leverage computer-based resources to find answers to customer questions• Researched and respond accurately to all customer inquiries related to eligibility, benefits/ services, claims, and authorizations.• Classified and record all customer encounters clearly and concisely.• Identified and escalate complex issues and provide follow-up/ closure.• Identified and intake customer complaints capturing all pertinent information.• Assisted members with PCP selection, as well as, locating providers and vendors within Plan’s network.• Verified and update member demographic information.• Processed requests for member materials, such as ID cards, member guide provider directory, etc.• Handled enrollment inquiries and generate sales leads.• Handled disenrollment requests and pro-actively conduct retention efforts.• Performed outreach related to New Member Orientation and PCP Term/ Resign projects.• Processed premium payments.

Greater New York City Area

Brooklyn, New York, United States

Created non-emergency issue reports involving police and for multiple NYC agencies. Assist customers with complex and difficult problems by connecting them with the correct NYC agencyCommunicated benefits and resources for NYC consumers for multiple agencies for homelessness, food banks, housing, children & family services, people with disabilities, immigrants and health insurance. Work with NYC agencies on behalf of consumers for direct support.

Ny,Ny

Public Relations Internship

As a class representative I provided the vital link between students and the staff who support their learning. Class representatives have the power to influence the overall student learning experience; constantly generating feedback from students. My job was to inform the class of upcoming events and meetings that would take place. I also to helped the Student Life Director coordinate those events.

-Greeted customers as they enter and exit the store-Organized merchandise for consumer sales-Provided customer service to perspective customers-Utilized register for customer transactions

-Supervised the campers -Helped to provide safety for campers -Taught campers fashion and helped them with fashion projects such as creating their own fashion brand presentations over the course of one-week sessions- Monitored campers on trips to showrooms, factories, and stores around the city for learning sessions

-Greeted customers as they enter and exit the store-Organized merchandise for consumer sales-Provided customer service to perspective customers-Utilized register for customer transactions

-Supervised the residents in the residence hall-Helped to provide safety for residents and emotional support-Built a community with the Residents

Bachelor Of Applied Science (B.A.Sc.), Communication And Media Studies

Activities and Societies: Senior Rep, Resident Assistant, Fashion Club, and Co Small Group Leader.DJ at student radio station (.

High School Diploma

Activities and Societies: Year Book Club, Key Club

Early Childhood Special Education, Elementary Education And Teaching