Nicolette M. Email & Phone Number

Solutions Engineering:-Lead a team of Solutions Engineers, driving technical excellence and innovative problem-solving.-Investigate and resolve product issues, escalating to cross-functional teams as necessary.-Provide technical education and actionable feedback to customer-facing teams.-Curate and share product enhancement feedback with relevant teams, fostering a culture of continuous improvement.Product Operations:-All skills & experiences listed under Manager, Product Operations

Owns communication, process, and operational efforts that enable ZipRecruiter’s cross-functional teams (Engineering, Product, and Analytics) to operate efficiently, including:-Managing our Notion instance, including implementing, maintaining, and enabling teams to get the most out of Notion's features-Managing regular cross-functional touchpoints ranging from team meetings to org-wide town halls-Designing, managing, and executing cross-functional events such as Hackathon and Tech Week-Driving adoption of processes such as OPOD (open proposal/open design)Partnered with cross-functional leaders and teams to creatively problem solve and support driving strategic initiatives by:-Identifying problems across the team and organization-Determining escalation paths to drive contributions -Developing and communicating recommendations for solutions-Creating and streamlining processes to scale solutions -Providing clarity and communicating effectively in ambiguous situations to ensure stakeholders are aware of risks and opportunities.

Tempe, Arizona

-Supported orientation, onboarding, and ongoing development for Tech & Product business units, enhancing workforce capabilities.-Managed a People Development Specialist, ensuring high-quality delivery of development programs.-Cultivated strong business relationships through ongoing discovery, needs analysis, and execution of impactful deliverables.-Developed and continuously improved the Enterprise orientation curriculum to align with evolving business needs, enhancing participant satisfaction.-Led successful Sales Summits, managing program design, project execution, stakeholder engagement, and content delivery.-Recognized as a trusted partner on cross-departmental initiatives, contributing to key events such as Quarterly Town Halls and Leadership Summits.

Tempe, Arizona

Delivered sales training to inside sales team; re-designed new hire onboarding and designed select ongoing training modules; consulted with business partners to assess training needs and make necessary adjustments; contributed to growth in quota attainment within first 90 days of employment for inside sales representatives.

Tempe, Az

-Facilitated high-impact orientation programs for Centralized Mortgage Consultants, consistently achieving facilitator and program satisfaction ratings above 4.5 out of 5.0.-Piloted and refined new orientation programs, collaborating closely with Learning & Development Consultants to implement feedback.-Audited and enhanced CORE System training materials, ensuring accuracy and effectiveness prior to system updates.

Mesa, Az

Developed and implemented own curriculum for two core history classes and one public speaking class. Built and maintained a competitive speech and debate team, organized and hosts a state-wide Invitational with 700+ students in attendance, traveled with students to in-state tournaments 8+ times each year and out-of-state tournaments 2+ times each year. Served as the Arizona Speech & Debate Coaches Association Vice President in addition to coaching duties. Rated a highly effective teacher from 2013 to 2016.

Coached students in debate and platform events, including public forum debate, extemporaneous speaking, impromptu speaking, and original oratory. Coached several state finalists and national qualifiers. Also worked with head coaches around Arizona to write extemporaneous speaking topics, assist in planning and running tournaments, and running the extemporaneous speaking preparation room.

Tempe, Az

Collaborated with faculty to develop a curriculum for the camp. Researched, prepared, and delivered lectures on the fundamentals of debate. Coached students to improve their case writing, research skills, argumentation, and public speaking skills.

Scottsdale, Az

Inventory Trainer; Northern AZ & NM Market -- 2012-2013: Trained newly-hired Inventory Specialists, mentored market Inventory Specialists to maintain and achieve operational excellence, and provided feedback on monthly conference calls with corporate partners regarding training, mentoring, and newly-implemented inventory practices. This job was performed in addition to my responsibilities as an Inventory Specialist in Scottsdale.Inventory Specialist; Scottsdale, AZ -- 2012-2013: Lead a team to manage the store’s inventory. Coordinated with other leads in the store to elevate the inventory experience store-wide. Identified team and store behaviors damaging to inventory health and developed ways to address them, including team-wide training and inventory reorganization. Managed conflict by identifying issues with team dynamics and fixing behaviors, increasing overall team satisfaction with their jobs.Specialist; Scottsdale, AZ -- 2011-2012: Provided sales and support solutions for customers in a high-paced retail environment, consistently meeting and exceeding company expectations. Worked with the visual merchandising team to uphold Apple’s exacting visual merchandising standards. Tapped by the Market Leader to develop and facilitate market-wide training on visual merchandising standards such as cable management.Specialist & Visual Merchandising; Chandler, AZ -- 2007-2010Trained all new members of the visual merchandising team and collaborated with the team to develop an ongoing cross-training development program for Specialists interested in visuals. Worked with the visual merchandising team to execute overnights, product launches, weekly store sets, visual maintenance, and ordering. Developed and implemented a store-level curriculum to train newly-hired Concierge team members. Trained and mentored both new and seasoned employees, including facilitating In-Store CORE Training and product-specific training.

Master Of Education (M.Ed.), Secondary Education And Teaching

B.A., Communications; Minors In History And Business

Activities and Societies: ASU Advantage Academic Success Program Mentor, Lambda Pi Eta, Arizona PIRG.Dean's list from Spring 2008 to Fall.