Nicole Westrich Email & Phone Number

St. Louis, Mo, Us

Create and manage successful implementation of IT learning initiatives, ensuring they align with organizational needs while staying on schedule and within budget. Develop detailed plans for progress monitoring, conducting stakeholder and end user analyses to comprehend IT development requirements, and adjusting training initiatives accordingly. Collaborating with IT project teams to provide end-user experience perspective while coordinating and implementing successful training and communication roll-out plans.

Consistently working alongside management to aid decision making through data extraction and analysis for supported instruction. Daily development and testing of clinical reports and forms for our EHR used by leadership and direct service providers within a community mental health service setting. Created dashboards for DMH required reporting measures to share with leadership, allowing for quick access and understanding of our status. Developed technical skills within Crystal Reports and use of SQL. I consistently use my previous learning and education experience to incorporate training needs and aids when involved with new process and workflow discussions.

Largely managed daily operations of organizations EHR system and end user education.Reconstructed and facilitated the new hire training for the EHR to represent an accurate "Day in the life" training.Monitored and updated trainings and EHR based on regulatory or state requirements.Coordinated new hire training scheduled with shadowing opportunities.Supported transition to our new EHR by facilitating planning and process improvement meetings along separate services throughout the organization.Generated a training schedule for 500+ employees within a 5 week span for implementation of the new EHR and quickly adjusted the schedule to accommodate all virtual trainings.Created, facilitated trainer training, managed, and implemented training and presentations for end users.Managed new hire training schedules, profile set up, and mentoring.Through implementation of a new EHR, I developed a wide-spread set of technical skills to develop and build the system we currently use. Through self-teaching, I learned the skills needed to build forms and reports for end users needs for documentation requirements.

Provided case management services to young adults with severe and chronic mental illness.Mentor new employees to guide them in best practices, ethical decision making, and productivity.Conduct trainings for new employees and assist and provide input in decision processes that affect employees.Facilitated new-hire training to display best practices and effectiveness in the field.Established an outreach program in a community base specifically for young adult.Completed continued education and training for Facilitation Skills for Leaders and Train the Trainer.

Bachelor Of Arts - Ba, Psychology

Master Of Business Administration - Mba, Business Administration And Management, General