Nicolás Cabral Email and Phone Number

• Project management for new providers and technical support forTelecom customer care contact centers (Landline, Mobile, Cable TV &Internet).• Implementation and support of new models of attention such asvoice and social media.• Technical contracts, Audit controls and compliance results reports.• Technical incidents management and functional support on ContactCenters applications (CRM, RRSS). Network health & performancestatus.• Budget, purchase, provisioning, and administration of in-housecontact centers materials such as headset, adapters, accessories for allTelecom’s Company areas.

_Inbound and Outbound call administration optimazing resources. Daily & Monthly Reports.