- Part of the Pre-opening team of two fine dining restaurants within the surf venue.- Ensure positive guest service in all areas. Responding to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. - Greet and engage with guests, ensuring a welcoming atmosphere and addressing any concerns or special requests.- Appointing, inducting and mentoring new staff members ensuring consistent high quality food preparation and service. - Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews - In charge of Monthly Master Inventory and requisitions for Restaurant items and tools. - Support the Restaurant Manager in monitoring budget, labor costs, and inventory levels.- Assisted Restaurant Manager creating and standardizing Sequence of Service and Standard Operating Procedure.- Ensure that the restaurant adheres to all health and safety regulations, including sanitation and food handling practices.- Responsible of Monthly/Daily Reports providing all information to the Restaurant Manager regarding staff feedbacks, service operations and points for improvement. - Help implement and maintain standard operating procedures to enhance efficiency and service quality.

- Greet and seat guests warmly, providing menu guidance and answering any questions about food and beverage offerings.- Anticipate guest needs and proactively address requests to enhance their dining experience.- Train, mentor, and motivate team members to uphold service excellence and foster a positive working environment.- Accountable of OS&E weekly inventories hence assess and request for new equipment as per business demands - Supervise and coordinate the activities of the waitstaff, ensuring efficient service and adherence to restaurant standards. - Ensure timely delivery of orders, maintaining the flow of service and coordinating with kitchen and bar staff.- Provide feedback to management regarding service issues, staff performance, and guest preferences.

- Internal transfer due to my outstanding performance in my first 6months- Part of the pre-opening team of Birdcage Lounge & Cocktail Bar, Pullman Dubai Downtown- Created the SOS & SOPs, food bible and training calendars, while trainedthe team on these- Accountable for the cashiering at upon closure- Assisted Waiters across 4 sections in order to deliver a great andconsistent service experience

- Part of the pre-opening team in Lolita Rooftop Bar, Pullman Hotel Dubai Downtown- Accountable for the overall service operations during a fast pacedenvironment- Accountable for the monthly training calendar and conduct trainings- Occasionally support the bar team during busy operations due to my previous experience- Assisted in the planning and execution of several corporate eventshosted in the venue

- Overall exposure across All Day Dining, Room Service and Bar- Accountable for stock control, ordering and bar inventories- Assisted in several VIP events and gala dinners, hosting celebritiesand high public figures- Followed very strict health and service standards due to Covid- Accountable for cashiering report for and night reports for IRD andthe Bar