Nicholas Pineiro Email & Phone Number

• Optimized wireless connectivity for a client by adjusting the 5GHz band transmit power on Cisco Meraki access points, markedly improving network performance.
• Configured a layer 3 firewall rule on a Cisco Meraki Access Point to allow wireless clients to print from a wired-connected printer.
• Aligned VLAN configurations between the switch and upstream firewall, enhancing network documentation and resulting in a well-documented, optimized network.
• Collaborated with customer vendors and service providers to effectively respond to WAN/LAN outages, ensuring minimal downtime and swift resolution.

• Troubleshoot and resolve network connectivity issues for users on Windows, macOS, and mobile devices, ensuring seamless user experience across multiple platforms.
• Reported and escalated network-wide issues to network and systems engineers, facilitating timely resolution and maintaining network stability.

• Assessed and resolved Layer 1 issues using tone generators, probes, and cable testers, ensuring reliable physical network connections
• Installed and configured switches during network refresh projects, following the guidance of the network engineer to ensure optimal performance and reliability

• Adjust Global History lessons to make them accessible to students with disabilities and students learning English
• Monitor student progress and work closely with related service providers

• Adjust Reading and Writing lessons to make them accessible to students with disabilities and students learning English
• Supported 250+ Acer Chromebooks and 30+ Macbook Pro laptops as wells as 12 Promethean ActivPanels
• Identified issues with laptops and created tickets for hardware that led to uninterrupted staff and student productivity
• Installed updates to ActivPanels that led to increased student engagement and support for teachers implementing the device in teaching
• Supported teachers and non teaching staff with using G-Suite products like Docs, Drive, and Slides
• Managed user accounts, devices, security and other G-Suite Services with Google Admin Console

Master Of Arts - Ma, Secondary Education And Teaching

Bachelor Of Arts - Ba, African-American/Black Studies