Nicholas Pineiro Email & Phone Number

• Optimized wireless connectivity for a client by adjusting the 5GHz band transmit power on Cisco Meraki access points, markedly improving network performance.• Configured a layer 3 firewall rule on a Cisco Meraki Access Point to allow wireless clients to print from a wired-connected printer.• Aligned VLAN configurations between the switch and upstream firewall, enhancing network documentation and resulting in a well-documented, optimized network.• Collaborated with customer vendors and service providers to effectively respond to WAN/LAN outages, ensuring minimal downtime and swift resolution.

• Troubleshoot and resolve network connectivity issues for users on Windows, macOS, and mobile devices, ensuring seamless user experience across multiple platforms.• Reported and escalated network-wide issues to network and systems engineers, facilitating timely resolution and maintaining network stability.

• Assessed and resolved Layer 1 issues using tone generators, probes, and cable testers, ensuring reliable physical network connections• Installed and configured switches during network refresh projects, following the guidance of the network engineer to ensure optimal performance and reliability

• Adjust Global History lessons to make them accessible to students with disabilities and students learning English • Monitor student progress and work closely with related service providers

• Adjust Reading and Writing lessons to make them accessible to students with disabilities and students learning English• Supported 250+ Acer Chromebooks and 30+ Macbook Pro laptops as wells as 12 Promethean ActivPanels• Identified issues with laptops and created tickets for hardware that led to uninterrupted staff and student productivity • Installed updates to ActivPanels that led to increased student engagement and support for teachers implementing the device in teaching • Supported teachers and non teaching staff with using G-Suite products like Docs, Drive, and Slides• Managed user accounts, devices, security and other G-Suite Services with Google Admin Console

Master Of Arts - Ma, Secondary Education And Teaching

Bachelor Of Arts - Ba, African-American/Black Studies