Nida Sayed Email & Phone Number

As the CRM Owner at Miles Education, I lead the development and management of Milesforce, an in-house CRM designed to revolutionize how our business operates across multiple verticals. Over the past five years, I’ve had the opportunity to collaborate with business leaders and stakeholders across Sales, Student Services, Marketing Automation, WhatsApp Business, Warehouse, and LMS to gather requirements and design tailored solutions that drive efficiency and growth.My expertise lies in translating business needs into robust, scalable CRM solutions that enhance both internal processes and customer interactions. I specialize in end-to-end CRM management—overseeing everything from conceptualization, system design, and implementation to continuous improvement. By aligning our CRM’s functionality with long-term business objectives, I help ensure that Milesforce not only meets current operational needs but also prepares us for future expansion.I’m passionate about using technology to bridge gaps between teams and streamline business operations, fostering collaboration and delivering measurable results. I thrive on challenges that require innovative problem-solving and have a strong focus on making data-driven decisions that contribute to an organization's bottom line. A key aspect of my role involves data analysis, interpretation, and management, ensuring that decisions are informed by comprehensive insights and contribute to impactful CRM solutions that are integral to business success.

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  Vice President Crm Strategy, Development & Business Operations

  Miles Education

  May 2016 - Present - Mumbai, Maharashtra, India

  As the Vice President of Business and Operations at Miles Education, I : - Spearhead the development of Milesforce, an in-house CRM platform designed to centralize and optimize operations across various departments.- Collaborate with senior leadership and cross-functional teams to gather and analyze business requirements for Sales, Student Service, Marketing Automation, WhatsApp Business integration, Warehouse management, and Learning Management Systems (LMS).- Design and implement solutions that improve the sales pipeline, enhance student service delivery, and automate marketing efforts.- Integrate WhatsApp Business for seamless customer communication, reducing response time and improving customer satisfaction.- Develop customized Warehouse and LMS modules to support operational efficiency and better resource management.- Oversee all phases of the project lifecycle, including requirement gathering, solution design, system testing, and post-launch support.- Conduct regular system reviews and updates to align the CRM with evolving business needs and goals, ensuring scalability and continued innovation