Hello! I am a dedicated professional with a versatile background encompassing roles as a Client Support Representative, Front Desk Officer, and Administrative Receptionist. My journey has equipped me with a broad skill set that includes leadership, customer relationship building, inventory management, critical thinking, and more.Throughout my career, I've honed skills in team collaboration, ethics, strategic planning, and effective communication. As a proactive problem-solver, I pride myself on maintaining professionalism, reliability, and a customer-centric approach. My ability to handle multiple responsibilities while ensuring exceptional quality sets me apart.Professional Experience:Berjaya Entrepreneurs (HR Department)HR Service Representative: Mar 2023 ~ PresentContributions: Assisting HR inquiries, precise documentation, efficient collaboration, recruitment, maintaining positive employee relations, and demonstrating adaptability.Gelani Mart (Store Department)Store Supervisor: Sep 2022 ~ Feb 2023Contributions: Leading store operations, exceeding customer expectations, fostering unity, streamlining processes, and optimizing inventory management.Islamabad Marriott HotelFront Desk Officer: Feb 2022 ~ Aug 2022Contributions: Greeting guests, efficient check-ins/check-outs, effective communication, guest services coordination, maintaining records, and upholding hotel standards.Achievements:Successfully executed a proactive client support strategy at Berjaya, reducing support tickets by 10% in 6 months. Commended for fostering stronger client relationships and received a Certificate of Achievement.Managed daily store operations at Gelani Mart, optimizing inventory management, stock replenishment, and fostering team unity, leading to improved overall performance.Education:BBA in Marketing from NUML, Islamabad Pakistan.B.COM from University Of Punjab (PU), Lahore Pakistan.I'm proficient in Microsoft Office, digital marketing, and possess strong cross-departmental coordination skills. Fluent in Urdu, English, and Punjabi, I'm enthusiastic about making meaningful contributions to teams and organizations.Feel free to connect with me for networking, collaborations, or discussions on shared interests. Let's explore possibilities together!
