✔Requirements Gathering:- Collaborate with stakeholders to understand business needs and translate them into Salesforce requirements.- Conduct workshops and interviews to elicit requirements from end-users and subject matter experts.✔System Configuration:- Configure Salesforce platform based on business requirements using declarative tools such as Process Builder, Flow Builder, and Lightning App Builder.- Customize Salesforce objects, fields, page layouts, and validation rules to meet specific business needs.✔User Training and Support:- Provide end-user training and support to ensure successful adoption of Salesforce solutions.- Develop training materials, user guides, and documentation to facilitate user adoption and knowledge transfer.✔Testing and Quality Assurance:- Develop test plans and test cases to validate Salesforce configurations and customizations.- Conduct functional, integration, and regression testing to ensure the quality and reliability of Salesforce solutions.✔Documentation and Knowledge Sharing:- Maintain comprehensive documentation of Salesforce configurations, customizations, and integrations.- Share knowledge and best practices with team members and stakeholders to foster continuous learning and improvement.✔Continuous Improvement:- Stay informed about Salesforce platform updates, new features, and industry trends.- Participate in professional development activities and certifications to enhance Salesforce expertise and skills.

- Salesforce Champion: CRM Migration, Data and Security maintenance, continued process development.- Working with management and end users to create and manage workflow rules, process builders, flows, validation rules, along with any other declarative tools required to solve or meet the needs of the business- Managed onboarding hardware and responsible for setting up the necessities for newstaff.- Overlooked all IT operations which included administering staff software, cloud platform (AWS), user access management and internal IT Security.- Successfully developed and maintained processes and policies for cybersecuritypractices with active workshops for staff awareness.- Assisted Solar Installers with installing and tech support of the Solar Monitoringdevice.- Regular monitoring and resolving solar system technical issues, includingperformance-related algorithms for residential and commercial solar systems.- Analyzed energy data to understand and determine real-life solar system issues.

- Conducting practical workshops for Computer Networking (Undergraduate Unit)- Cisco licensed curriculum aligned with CCNA Routing and Switching

✔ Converts complex business questions into actionable insights by performing data analysis and modelling future outcomes which fortifies business requisites. ✔ Collaborates with technical and business teams in agile ceremonies to identify user requirements, product changes and determine whether consumer business is impacted by the incipient development efforts.✔ Developing system and user acceptance test plans, workflow analysis and managing the testing results for reporting in an articulate structure.

Supporting all IT services, products and underpinning network infrastructure pertaining to the university's Information, Technology and Digital Services (ITDS) department