• Administer and maintain end user accounts, permissions, and access rights by utilizing tools such as Active Directory, Azure AD, and Group policies.• Manage, and administer Microsoft 365 admin centers including Microsoft Entra, Exchange, Compliance, Security, and Sharepoint.• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly.• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.• Provide help desk, analytical, and technical support by performing maintenance, expanding functionality, and improving performance of hardware and software tools used.• Manage and administer different mobile devices such as tablets, cell phones, and scanners using Mobile Device Management(MDM) tools such as Hexnode MDM.• Collaborate and work with multiple vendors for hardware and software provision and support.

• Evaluated wireless telecommunications requirements of existing and new retail customers, recommending solutions that would streamline and improve the customer experience.• Performed sales of phones and contracts for companies such as Bell, Rogers, Fido, Virgin Plus, Koodo, Chatr, Lucky Mobile and TELUS.• Handled customer inquiries and other questions over the phone or in person regarding products or services.

• Provided technical support to 1000+ Waterloo Regional Police Service members remotely and on-site.• Monitored and responded phone and email requests for technical support.• Received and resolved tickets using BMC Trackit! Ticketing system.• Provided skilled hardware support in the diagnostics and installation of desktops, laptops, and peripheral devices.• Utilized SCCM to deploy software as a desktop administrator.• Utilized Active Directory Tools for user account management.

Skills: Soldering · Electronics · Technical Documentation · Blueprint Reading