Managed a 139-unit property in Mississauga and ensuring up-keep as per Quadreal standardsStrong user experience in utilizing Voyager, CRM for managing the leasing and tenant processes per Quadreal’s business processes.Troubleshooted functional and data entry issues and assisted other managers in query resolution for Accounts receivable module.Reviewed potential prospects, conducted credit checks, established positive relationships, and provided superior customer serviceEnsured prompt and accurate entry of all receipts, rental applications, leases, renewals, tenant information and adjustments.Conducted periodic reviews of resident ledgers, processed prepayments and credits, generated renewal, and termination worksheets.Trained and provided support to associates for Purchase Orders and basic Invoice register functionalities.Mentored and onboarded community managers in Voyager at newer properties acquired by QuadReal.Part of super user team for rolling out Maintenance and Inspections modules, utilizing them for unit make ready process.Engaged with IT support team by creating tickets and followed up with them for resolution.Undertook and completed all Yardi Excelerate (Elearning) courses as assigned by the training team.

• Client acquisition and business development by direct/ indirect sales• Identify customers, give presentation and close the deals independently• Exploring new business development opportunities by leveraging client relationships• Strong client focus including pre and post sales services for long term wealth retention

• Managed the loan application process for the customer by completing loan applications and reviewing credit worthiness• Performed outbound calls to current, former and prospective customers advertising the products and services available• Managed early stage past due accounts for the purpose of updating customers’ financial situation• Constantly worked towards prospective clients; personally handled queries and led efforts to resolve the same

• Led a team of 12 executives to provide consulting and advisory services to 35+ Canadian clients • Conceptualized and implemented creative business strategies which resulted in a 20% increase in the client base• Defined goals for each member, conducted weekly meetings to review targets, issues and performance • Created weekly status and monthly budget reports and presented them to senior management• Planned and implemented a CRM system to track client interaction, preferences and investment activities• Successfully closed 22 deals worth USD 4M and received client appreciation for maintaining integrity and transparency

• Managed a team of 5 employees, researched real estate market trends and formulated customized strategies for clients• Developed, strategized and executed strategies to retain customers and increase sales by 25%• Created weekly status and monthly revenue reports and presented them to senior management• Designed the web portal (www.mideastproperties.com) which resulted in an effective online presence for the company• Maintained collaborative relationships with property developers to ensure adherence of service level agreements• Generated marketing newsletters to showcase new offerings, potential growth regions and views on government regulations

• Managed a team of 5 employees, researched real estate market trends and formulated customized strategies for clients • Interacted with 150+ builders, analyzed and performed due diligence to gauge the viability of potential investments • Developed, strategized and executed strategies to retain customers and increase sales by 25% • Designed the web portal (www.mideastproperties.com) which resulted in an effective online presence for the company• Maintained collaborative relationships with builders to ensure adherence of service level agreements • Generated marketing newsletters to showcase new offerings, potential growth regions and views on government regulations

• Prepared tax returns for clients, scheduled appointments, oversaw filing systems and data entry activities

• Marketed products of two major life insurance companies to the local and foreign clients and closed deals worth USD 500K