Renesto Nieky Talagtag Email & Phone Number

We receive a design proposal from the seller that outlines their vision for positioning solar panels on the client's roof. My responsibilities include pinpointing the client's location using Google Maps, outlining the roof layout, strategically situating the solar panels while considering any possible obstructions, simulating the system to assess the roof's sun exposure, creating a shade report, and ultimately composing a proposal. This proposal will furnish the client with valuable information about power generation, pricing, and potential savings if they decide to proceed with our services.

I had the opportunity to work as an operator at Uphealth, where my primary responsibility was to engage with healthcare professionals such as nurses and doctors. Our objective was to connect them with our interpreters to overcome language barriers between them and their patients. Our main focus was to ensure that we directed medical staff to the appropriate queue with the necessary language support for effective interpretation.

Bulacan, Central Luzon, Philippines

During the initial five-month period of my tenure, my responsibilities encompassed working with the Airspace project. This entailed collaborating with our partner airlines to facilitate the efficient dispatch of items from medical facilities. A pivotal aspect of this role involved the generation of confirmation codes, a crucial step in securing aircraft space for the timely delivery of these items.Subsequently, I transitioned to a role within the Uphealth project. In this capacity, my team and I were tasked with the organization and routing of incoming calls based on the caller's preferred language. Specifically, hospital personnel or providers would reach out to our team seeking assistance in connecting with interpreters proficient in the language spoken by their patients. Our role was to seamlessly facilitate this process, ensuring a successful connection between the parties involved, thereby enabling effective interpretation and communication.

Meycauayan, Central Luzon, Philippines

Data Encoder and Technical SupportTaskUs Fort Excellence (LizardBear Tasking Inc. )Date: September 2018 – PresentAchievements/Tasks:UberEats Data Entry (7 months)• Validated qualified restaurants in NorthAmerica and some European countries andupdated its data in the system.• Checked keenly if restaurants are still operatingor still existing on the location indicated insidethe system.Samsung IT and Mobile Communications (IM)Chat/Technical Support (18 months)• Provides assistance to consumers whosehaving difficulty in navigating their cellulardevices.• Assisting customers with their technicalconcerns for their devices and creating ticketsand UPS label if device repair is necessary.Zoom Email Support (1 month)• Answered e-mail sent by customers regardingtheir concerns about their Zoom Accounts.OpenWeb Content Moderator (October 2020onwards)• Filter comments that does not fall within thecommunity standards of client websites such asAOL, Huffpost, Huffpost Canada, TechCrunchetc.

Muñoz, Philippines

VXI Global Holdings B.V. Philippines, Inc.Date: September 2016 - August 2018- Provided customer service for High Speed InternetAccess (HSIA), Satellite Dish (Direct TV), InternetProtocol Television (IPTV) and Wireless Mobilityresiding in the United States.- Provide sales for new, existing and shiftingcustomers for HSIA, DIRECTV, IPTV and wirelessmobility.- Helps customer with fluctuations on their billspecifically with pro-rated charges.- Assisted and resolved multiple concerns ofnumerous customers.- Saved customers who were trying to switch to otherproviders by providing excellent customer service.- Organized outbound calls for possible customer toboost up sales revenue.

Pasig, National Capital Region, Philippines

Concentrix (formerly IBM Daksh Philippines)Date: August 12, 2011 – September 2016Achievements/Tasks:- Provides assistance to customers in need for flightchanges or seat modifications and help them outespecially during an irregular operation (e.g. flightcancellations due to weather conditions ormechanical/technical problems at the airport).- Assisting customers through the company’s websitesafter encountering an error during a transaction.- Advised passenger’s best options including Mileageusage and all other airline amenities/benefits toprovide a satisfactory customer service.