Niel Hoffman Email & Phone Number

Lake Saint Louis

Recruited by Sr. Manager to lead two teams of software developers responsible for support and maintenance of mission critical legacy systems used to process daily customer communications (billing statements, delinquency notices, check processing and adhoc custom letters).Additional responsibilities include member/customer support and issue resolution, research and evaluation of software solutions, contract negotiations, US Postal compliance, month end department analysis, and interviewing and hiring staff.Major accomplishments: - Improved member experience with enhanced solutions (monitoring USPS delivery, scheduling jobs, access detailed reporting online, returned check processing, and custom messenger letters). - Replacement of mail room equipment (cut sheet printing technology replaced with continuous roll fed printing). - Developed software solutions for real-time job scanning throughout the mail fulfillment operation (status, QC, US Postal integration). - Automation of Accounting and Scheduling (daily schedules, job instructions, and invoicing). - Creation of 3rd party print ordering system (order creation, artwork exchange and approval, and invoicing). - Developed partnership with vendor for handling non-automation mail (financial and operational efficiencies). - Replacement of legacy processing on physical PC’s to cloud based processing (long term scalability and stability).

Naperville, Il

Hired by former client to design, manage, implement, and deploy member facing cloud application required to monitor and track customer communication throughout the US Postal service processing centers.

Division Manager responsible for product management and deployment of web-based and desktop applications in support of e-commerce product line. Consolidated domestic and international Engineering and Development resources within division. Strategically aligned Product Management, Engineering Management and Cross Functional Resource Management.

Senior manager responsible for pre-sales support of major national accounts for e-commerce products, data processing, systems integration and custom client applications.Managed customer service teams across multiple facilities who coordinate complex custom direct mail programs (incl. commercial print, data processing, mail room operations, and fulfillment). Facilitated the closing of the company’s west coast facility combining departments and transitioning clients.Managed team of data processing programmers, implementing operation efficiencies to accommodate 400% growth over two years along with increase in processing accuracies.Recruited by COO to develop and deploy improved mail room operations and data processing efficiencies.