I opened my business in November 2016.I built it from the ground up.Negotiated deals with suppliers.Dealt with account managers for different brands.Prepared accounts to hand over to accountant.Recuited and trained team members.

Facilitating exceptional customer service at Salon level to customers, in line with brand standards and customer experience objectives. Supporting repeat and referral business in doing so.· Ensuring all Salon activities resonate with health and safety and risk assessment guidelines. Devising subsequent training plans to department heads and staff in the eventuality of an update to corporate policy or procedures.· Adhering to sales targets set by senior management and providing and gaining insight through dialogue with other Salon Managers as to how these can be exceeded at regional level.· Accountable for ensuring all promotional material resonates with marketing and brand guidelines. Upskilling all staff in this area to ensure maximum engagement and additional spend from customers.· Consistently evaluating stock levels to ensure they meet real time and anticipated demands. Overseeing the fulfillment of stock and ensuring correct rotation to support wastage / shrinkage targets.· Utilising various methods of management and leadership, providing inspiration to sub-ordinates through initiatives, reward schemes, engaging dialogue and leading by example. Undertaking timely appraisals, highlighting performance in various metrics.· Disseminating company information / announcements to the team with full awareness of the need to be engaging.· Ensuring all staff adhere to company policies and procedures regarding conduct and capability. Invoking performance management measures in line with personnel policies should it be required.· Accountable for running, evaluating and disseminating various reports pertaining to financial, operational and service performance. Additionally responsible for the reconciliation of all transactions, investigating any discrepancies if required.· Sought upon in light of knowledge and performance to deputise for the Regional Manager in their absence. Leading operations and commercial performance for 20 Salons.

Sought upon to provide cover management for stores in the Greater Manchester area. Ensuring stores ranging from turnovers of £500k to £3m are run in accordance to operating guidelines and commercial objectives. Continually reviewing customer service performance through auditing or otherwise.· Working with store teams to ensure the work environment is conducive to trust, performance and teamwork. Accountable for undertaking recruitment, appraisals and coaching in support of professional development. Adhering to performance management policies should the need arise.· Comprehending budgets allocated to a store and ensuring all operational and resource plans are in place to ensure adherence. Forecasting sales and devising associated campaigns.· Accountable for controlling stock activities, overseeing health and safety and risk assessment procedures, and ensuring complete compliance of a store and its operations.