Nigel Bowman Email & Phone Number

Cape Town, WC, ZA

South Africa

City Of Cape Town, Western Cape, South Africa

As the Operations Manager for Device, Digital & Alexa Support at Amazon, I orchestrate the seamless functioning of operations crucial to supporting Amazon's diverse array of devices, digital services, and Alexa products. Leading a dedicated team, I oversee all aspects of support operations, from team management and process optimization to quality assurance.

Cape Town Area, South Africa

As a Group Manager for Device, Digital & Alexa Support at Amazon, I spearhead the operational efficiency and excellence of a dedicated team responsible for supporting Amazon's wide-ranging devices, digital services, and Alexa products. Leading by example, I oversee all facets of support operations, from team leadership and process enhancement to quality.

South Africa

Manage a department that covers 6 different works streams with 8 Team Leaders for our clients Industrial and Corporate Division

Cape Town Area, South Africa

Manage performance within my teamStand in for my call centre manager when he is not on the floor or on LeavePrepare and present the weekly business reviewRespond to all client requestsGrow the departmentDevelop next line of leadersSupport all team leadersPart of weekly planning conference callInterview new agents and team leaders

Cape Town Area, South Africa

• Monitor key performances of agents.
• Team coaching
• Take escalated calls from team
• Manage team schedules
• Manage team PDP’s
• Manage team adherence

Cape Town Area, South Africa

Cape Town Area, South Africa

• Monitor key performances of agents; Team coaching; Take escalated calls from team; Manage team schedules; Manage team PDP’s; Manage team adherence; Monitor call center SL; Maintain high motivation levels of agents.

Cape Town Area, South Africa

• Network cabling; Internet sales; Vox Telco sales; Call Centre consulting

Century City

• In and outbound call centre; Helping clients with renewal of cards; Take all customer complaints or information request; Update of client information; Assisting clients with credit card payments; Helping partners with.
• Coordinated the successful handover of the call centre to new call centre in Durban, went and did all the training and implementation of processes and facilitated the roll out process.

Cape Town Area, South Africa

• Ensure an efficient operation call centre schedule; Ensure that all call centre processes and procedures are correctly performed; Develop and improve the processes and procedures as business needs and requirements.

Cape Town Area, South Africa

• Coordinate the start and manage new 24/7 call centre for Lufthansa Process Management’s client; Project mange the successful roll out of the call centre; Inbound and out bound call centre; Supervise a team of agents.

Tyger Valley

• Managed a team of four supervisors; Ensure an efficient operation of a 24hr, 7day a week shift schedule; Ensure that all response centre processes and procedures are correctly performed; Develop and improve the.

Cape Town Area, South Africa

• Formed part of the pioneer group that started Telkom’s National Call Centre in Cape Town; Managed a team of six call centre agents taking complaint calls from customers; Managed a team of eleven agents making bookings.