Nigel Chan Email & Phone Number

Cork Metropolitan Area

Member of the Health and Safety committee

County Cork, Ireland

Cork, Munster, Ireland

Cork, Ireland

• As a Workforce Scheduling Analyst, I am responsible for managing entire operational procedures of for six sites across four countries while delivering exceptional results.
• I also provide assistance to planning analysts and managers to make sure that all data accurately updated and utilised planning purposes.
• My ability lies in collecting all data of forecasted call volumes and creating schedules on daily and weekly basis by utilising a combination of excel.
• I am instrumental in handling different procedures, including holiday requests, shift adjustments, and ad-hoc reporting requests.Key Achievements:
• Directed scheduling agents to ensure optimum scheduling to meet all client requirements and needs.
• Provided appropriate information for future planning to support team members to achieve business objectives.

Cork, Ireland

• I was responsible for monitoring overall technical procedures, including queue and floor management, data reporting/ interpretation, and report writing.
• Determined issues regarding forecasting, scheduling, and MI and recommended accurate solutions for business success.
• I have examined the accuracy of references for timely forecasting and scheduling.Key Achievements:
• Offered effective collaboration between resource planning and the operation, resulting in increased sales by providing excellent customer service to client.
• Strategically planned and implemented new procedures within the Customer Contact Centre and Customer Services to attain required objectives of business.

Cork, Ireland

• I was responsible for monitoring overall technical procedures, including queue and floor management, data reporting/ interpretation, and report writing.
• Determined issues regarding forecasting, scheduling, and MI and recommended accurate solutions for business success.
• I have examined the accuracy of references for timely forecasting and scheduling.Key Achievements:
• Offered effective collaboration between resource planning and the operation, resulting in increased sales by providing excellent customer service to client.
• Strategically planned and implemented new procedures within the Customer Contact Centre and Customer Services to attain required objectives of business.

Cork, Ireland

• Held accountability for providing exceptional customer services through responded to customer queries to meet their needs and requirements. Collected information and updated all customer and financial accounts with.
• Generated comprehensive product or service reports as per customer information and directly delivered to relevant authorities on regular basis.
• Suggested high-quality products and services to management by collecting all customer requirements and analysing requirements.

Douglas, Cork

• I served in maintenance and repairing of motor vehicles after complete analysis of mechanical, electrical, and software based errors within vehicles.
• I also managed vehicles testing, shop cleaning, inventory controlling, and disassembling of vehicles and engines.Key Achievements:
• Controlled multiple processes, including following car checklists, writing estimates, simple automotive repairing, and vehicle examination.

Within this Company, I was in charge of the personal working for the youth concerts within Munster. For Part of my position, I was required to lease with multiple security companies for staffing and perform risk assessments.

Level 5, Computer Programming Qqi, Distinction

Ccnmx Fetac Level 5 Award, Computer Networks And Maintenance, Distinction

Activities and Societies: Work Experience

Leaving Cert

Activities and Societies: Meitheal Leadership Group