Nigel Chan Email & Phone Number

Cork Metropolitan Area

Member of the Health and Safety committee

County Cork, Ireland

Cork, Munster, Ireland

Cork, Ireland

• As a Workforce Scheduling Analyst, I am responsible for managing entire operational procedures of for six sites across four countries while delivering exceptional results. • I also provide assistance to planning analysts and managers to make sure that all data accurately updated and utilised planning purposes. • My ability lies in collecting all data of forecasted call volumes and creating schedules on daily and weekly basis by utilising a combination of excel. • I am instrumental in handling different procedures, including holiday requests, shift adjustments, and ad-hoc reporting requests.Key Achievements:• Directed scheduling agents to ensure optimum scheduling to meet all client requirements and needs.• Provided appropriate information for future planning to support team members to achieve business objectives.

Cork, Ireland

• I was responsible for monitoring overall technical procedures, including queue and floor management, data reporting/ interpretation, and report writing. • Determined issues regarding forecasting, scheduling, and MI and recommended accurate solutions for business success.• I have examined the accuracy of references for timely forecasting and scheduling.Key Achievements:• Offered effective collaboration between resource planning and the operation, resulting in increased sales by providing excellent customer service to client.• Strategically planned and implemented new procedures within the Customer Contact Centre and Customer Services to attain required objectives of business.

Cork, Ireland

• I was responsible for monitoring overall technical procedures, including queue and floor management, data reporting/ interpretation, and report writing. • Determined issues regarding forecasting, scheduling, and MI and recommended accurate solutions for business success.• I have examined the accuracy of references for timely forecasting and scheduling.Key Achievements:• Offered effective collaboration between resource planning and the operation, resulting in increased sales by providing excellent customer service to client.• Strategically planned and implemented new procedures within the Customer Contact Centre and Customer Services to attain required objectives of business.

Cork, Ireland

• Held accountability for providing exceptional customer services through responded to customer queries to meet their needs and requirements. Collected information and updated all customer and financial accounts with full accuracy.Key Achievements:• Generated comprehensive product or service reports as per customer information and directly delivered to relevant authorities on regular basis.• Suggested high-quality products and services to management by collecting all customer requirements and analysing requirements.

Douglas, Cork

• I served in maintenance and repairing of motor vehicles after complete analysis of mechanical, electrical, and software based errors within vehicles. • I also managed vehicles testing, shop cleaning, inventory controlling, and disassembling of vehicles and engines.Key Achievements:• Controlled multiple processes, including following car checklists, writing estimates, simple automotive repairing, and vehicle examination.

Within this Company, I was in charge of the personal working for the youth concerts within Munster. For Part of my position, I was required to lease with multiple security companies for staffing and perform risk assessments.

Level 5, Computer Programming Qqi, Distinction

Ccnmx Fetac Level 5 Award, Computer Networks And Maintenance, Distinction

Activities and Societies: Work Experience

Leaving Cert

Activities and Societies: Meitheal Leadership Group