Nigel Govender Email & Phone Number

United States

107 Johan Ave, Dennehof, Sandton, 2128

November 2019 – November 2022 (Retrenched due to company loss in revenue)Availability: ImmediatelyKey Functions & Responsibilities:• Manage the service desk structure by recruiting, training and coaching employees, communicating job expectations and appraising their performance.• Design, develop, implement, and coordinate policies and procedures together with IT staff.• Working closely with the CEO and GM to establish best practices, policies, and team workflows.• Involved in project planning and keeping projects on track.• Building an IT roadmap for clients according to needs & requirements of business.• Acting as an Escalations Manager to identify problematic areas and implement strategic solutions in time.• Maintaining customer & supplier relationships.• Monthly client reporting which includes SLA (Service Level Agreements) on services rendered & vulnerability reporting.• Implementing, managing and controlling a ticket system within a mid-sized company.• Supervising network connectivity, server management and backups with specialized teams.• Constant evaluation of Microsoft products, ESET, 3CX etc. with third-party vendors.• Forming proposals for clients based on product offerings and working closely with Sales team.• Involved in monthly MANCO meetings reporting of the Service desk and any latest events.• Manage a team of 7 employees.

Melrose Arch, Melrose North, Sandton, Gauteng

Reason for Leaving: I was looking for better career prospects, professional growth, work opportunities and new challenges.Key Functions & Responsibilities:• Coordinate and delegate the responsibilities of the IT team• Oversee the day to day functions such as assigning work to team members.• Offering training to team members in both hardware and software support.• Managing Office 365 admin in an organisation for Active users, shared mailboxes, Distribution groups, Migrations etc.• Setup, configure and manage One Drive, SharePoint, Microsoft Teams and Skype for Business.• Great knowledge and skills in setting up Multi-Factor Authentication for Office 365 users.• Monitor the health of Servers such as Memory, performance and disk status and would log a call with the vendor if anything required replacing. • Knowledge and experience in managing an Access control system for a company.• Managing the access control system: • Managing a company’s Local PABX (Telephone System):• Manage and grant users’ rights/access to internal company systems.• Experience working on company projects which included:• Experience working on servers from setup of Exchange user/security/distribution/shared accounts to configuring these accounts on AD by granting "Member rights".• Ensure each server is always free of space by performing a clean-up.• Experience supporting International clients remotely via Team Viewer and telephonic support.• Liaising with vendors in terms of printers and network connectivity.

47 Landmarks Ave, Samrand Business Park, Centurion, 0187

Reason for Leaving: There was no room for growth in my role.Key Functions & Responsibilities:• Provided support on desktop, application hardware and software. • Responded to all calls assigned to me within SLA (Service Level Agreements).• Support all equipment including MFP’s (Multifunctional Printers) and personal Computers.• Responsible for the SLM (Service Level Management).• In cases whereby it is necessary to remove the hardware out of site, it is my responsibility to ensure that the client is operational by providing a loan unit for them.• Prepping and pre-staging of all new equipment.• Adding hardware on domains, loading of standard software and the setup of client profiles.• Dealing with third party vendor support in terms of 3G support, printers, servers and networks.• Installing Printers for users.• Installation of scanners• Installation of 3G Devices• Installation of network cables for telephone and internet (cabling and patching).• Moving users’ computers from one department to another according to project plan.• Travel to sites to assist clients and provided remote support.• Worked on citrix servers and used to support users working on terminals.• Used to deploy software pushed by our SCCM server and report on any errors encounter.• Setup emails on all mobile phones• Setup Video Conferencing Equipment and Tele Conferencing.

Bachelor Of Commerce - Bcom, Business Informatics

Matric, English, Afrikaans, Mathematics, Biology, Accounting & Business Economics, Grade 12

English Afrikaans Mathematics Biology Accounting Business Economics