Nigel Govender Email & Phone Number

Cape Town, Western Cape, South Africa

Currently working as a dev ops support engineer I keep non production / client integration environments in best condition.I fix issues by improving the stability, monitoring, and integration of the environments, collaborating with multiple system monitoring teams, developers, qa's, product, project managers and account managers working with colleagues in a multinational environmentI deploy new services and features when they are ready using Github ,Circleci and ArgoCD and Gitflow technology and processesI investigate system operational issues via Datadog raised both internally and by clients should there be false I am responsible for all software release processes that occur monthly,adhoc, off cycles and hotfix releases should there be new bugs that need be deployed to non production and production environments.I configure existing setups of client environments and processing basic requests from clients for the environments I am responsible for clients in the US space.I constantly work on documentation on confluence for both internal and for client usage ensuring process and system are well documented.I Identify and track issues which will lead to fixing them self or cooperating with various product teams from SRE, Database and Engineering and Operating teamsTools / Technologies been working with:AWS, Linux, Bash, Kubernetes, PostgreSQL, Postman, CircleCI, ArgoCD, Git,Github, Kubernetes, DataDog, Jira,Java

Cape Town, Western Cape, South Africa

Westville

Durban Metropolitan Area

• Remote Installation configuration and managing of ESET Endpoint Security RA and disk encryption• Proactive Management and Monitoring of server backups, disk drives and outages using ncentral agents• Veeam Backup and restore of user local and site server data to prevent data loss• Office 365 Planning, Installation and configuring of various client’s subscriptions and tenants and setup of Multi factor Authentication• Managing office 365 licenses• Monitoring and troubleshooting network connectivity using Wireshark• Daily remote and onsite technical support route cause analysis and resolution of hardware and software faults for various client environments• Configuring Group Polices for User permissions and install and setup FortiGate VPN• Server cabinet installations and AD and DNS setup.• Ubiquiti Wi-Fi Installation, Monitoring and management• Site surveys and Wi-Fi Installation and setup using Ruckus and Ubiquiti for WIFI 6 enterprise networks• Deliver, Install and Configure Desktop and Laptops according to Client specific Environments and Microsoft standards for hardware refresh projects• Upgrading user laptops and desktops with memory solid state drives, web cams-based hardware issues • Updating Autotask ticketing system d with work completed solutions Configuration of backup jobs and management of Altaro backup software Service excellence with First time response and resolution within SLA and within one hour of call logged for support

Durban, Kwazulu-Natal, South Africa

• Real time threat hunting and incident monitoring and response to various cyber security incidents, such as targeted campaigns for phishing attempts, malware exploits, unwanted software, data exfiltration against open ports on unauthorized applications, • malware reviewing firewall logs,• Amending FortiGate firewall policies • Monitoring Darktrace network traffic for multiple customers to detect malicious network traffic and isolate assets or provide remediations to clients. • Creation or amendment of suppression rules to reduce alarm fatigue in the AlienVault SIEM.• Using Wireshark for analyzing packet activity between applicationsTools used for various customer environments include:Defender ATP, McAfee EPO, Black Kite, Browserling, Virustotal, WhoIS, Sophos Central, ESET Management Console, Fortigate Management, FortiGate Analyzer, PaloAlto, Dark Trace, Sentinel One, Cisco Amp for endpoint, OTX AlienVault, Cisco Talos and WireShark.

Durban Area, South Africa

­Served as the Sole IT Person On-Site, developing and maintaining company software used to support and reduce manual processes.­ Provided daily IT and related infrastructure support to the company, further addressing various projects with regards to the development of blind manufacturing systems.­ Employed programming, creativity and problem-solving acumen to develop and improve business relevant software; Determining company needs and capabilities. Designing relevant diagrams and models to dictate software code. Planning, designing, developing and testing relevant software. Implementing and maintaining software / systems. Ensuring consistent and value adding system functioning, including necessary improvements.Reason for leaving : I was retrenched from this role

Johannesburg, Gauteng, South Africa

• Having progress meetings and gathering client requirements for the FMCGX Online Transaction system using EDI technology for managing purchase orders, shrinkage and deliveries made on time for perishable goods between trading partners• Matching purchase orders to claim remittances• Liaison between FMCGX directors, Development team and the trading partners Simba,PickandPay and Shoprite regarding product improvements and releases as well as resolving current system issues• Recommending product improvements using technology and market trend analysis

Pretoria Area, South Africa

Assisting the Financial Student Debtors Team with all aspects of software design and coding, attending, and contributing to company development meetings, writing, and maintaining code, monitoring the technical performance of internal systems, writing reports, gained valuable Unix shell skills, product enhancements and changing logic of programs, assisted clients with technical software queries for the in-house ITS Integrator Application used by universities worldwide.Programing Language Used: ProC, Oracle SQL, Oracle PL\SQL.

Durban Area, South Africa

• Providing IT Technical Support for the Windows and Linux desktop and server environments remotely and onsite throughout all Bytes KZN clientele, • provide IT Support to the Linux desktop environment for remote and hosting locations, • provide Network and Security support onsite for clients Premier Foods and Associated Motor holdings, assisting the IT team within the SLAs for the ticketing system, monitoring of the IT infrastructure to ensure optimal uptime, managing service providers, and mentoring junior members in project teams during project rollouts• implementing and maintaining of backup systems • implementing Industry best practices, creating SOP’s and documenting solutions in line with clients DR requirements.

Durban Area, South Africa

Durban Area, South Africa

Responsible for setting up the new lab with hardware and software installations, monitoring and assisting students and staff with IT/end user related problems In Windows, ensuring antivirus and security patches are up to date.

National Diploma It, It: Software Development

Bachelor Of Technology - Btech, Information Technology

Modules: Research Methodology 4 Operating systems 4 Networks 4 Development Software 4 Advanced Development Software 4 Information Security.