Nigel How Email & Phone Number

Singapore

Hong Kong

Hong Kong

The APAC After Sales and Service –Supervisor is responsible for ensuring that this division is an industryleader for yacht service, vessel upkeep and maintenance, customer delivery and logistics of currentinventory, and warranty services.ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Develop Service Network in the APAC to provide customer support throughout the region. Organize the Service University for the APAC Service Network. Develop and implement standards and processes by which all associates’ work is guided within theAfter Sales department for customers. Establish documentation and internal controls, processes and projects with measurable results andreport monthly Establish positive and productive working relationship in the APAC and Italy for product support andsales, including written processes. Work with After Sales Managers to establish equipment maintenance schedules, and advisemanagement of equipment needs to improve productivity, efficiency, and quality of repairs Ensure the department maintains effective working relationships with other departments Champion Customer Satisfaction Standards and strive to attain company objectives, throughcommunicating Customer Satisfaction Standards to all service associates, developing strategies andimplementing service processes that support customer satisfaction, monitor results of the CustomerSatisfaction Service Survey, track and maintain customer records and follow-up system to ensure highlevel of satisfaction, and resolve customer complaints and build loyal clientele for the dealership.

Singapore

Krysallis Marine is a Singapore-based provider of products & services for all your nautical leisure & lifestyle needs. Our team consists of seasoned veterans with vast experience in the boating industry in Asia. We are partnered with a solid network of industry vendors through-out Asia, USA & Europe to offer our valued clients a personalized & reliable one-stop solution that is ideal for any of your boating requirements.

Singapore