Nigel Johnson Email & Phone Number

Reviewed an average of 25 streamline mortgage insurance cases per day with individual value up to 1 million dollarsReviewed credit report, appraisal, application, and income documentation for appropriate guidlinesReviewed and resolved with clients on daily basis for follow ups on premium disputes on daily basisCompleted an average of 15 daily data entry tasks for incoming nationwide loan applications to confirm and complete information for underwritingAudited closed loans as required to ensure proper closing for confident and accurate coverageInteracted daily with business development employees throughout U.S. in order to complete rush tasks

Mt. Laurel, New Jersey, United States

Mt. Laurel, Nj

Successfully managed a pipeline of 40-60 loans daily in the TD Bank east coast footprint, with a value of up to $500,000 per loanWon department wide May 2018 TD Bank S.O.A.R Award for outstanding customer service out of about 50 loan processors.Consistently ranked within top 30% of 40-50 loan processors for maintaining regular monthly closing goals Created training manuals for underwriting staff of about 8 underwriters who were learning loan processing in department transition to EncompassReviewed co-worker's emails for professionalism and customer service in line with Bank's WOW! Culture in order to maintain high customer service ratingsHand selected out of 45 processors to take part in specialized team for new streamline process of home equity loan applications

Berlin, Nj

Trained around 3 staff members annuallyCoached teller staff on ways to better sell products and services such as checking accounts, credit cards, and referrals for financial servicesConsistently met quarterly sales goals requirementsRanked #1 in small business campaign to make referrals and create accounts for new businessesPlaced in top two of sales for a month long credit card campaign in storeSold products and services of the bank by up-sellingGeneral clerical work in keeping store organized and within customer privacy regulationsMaintained customers' accountsMet customers face to face to provide WOW! customer service

Sicklerville, Nj

Overlook the front end of store to assure adequate support of cash registers First chain in command to assist cashiers with customer conflicts before a manager Provide quick and courteous checkout for customers Train new employees Handle cash by balancing drawers at night and providing change for other employees as a key holder

Duties: Preparing food, keeping kitchen clean.

Bachelor Of Arts (Ba), Political Science

High School Degree