Nigel Lambert Email & Phone Number

London, England Metropolitan Area

Managing and directing the operational delivery of the very complex and diversified multi-million pound PFI contract, at both The Princess Royal University Hospital, and Orpington Hospital. Supporting the Head of Performance & PFI. Developing the working relationships with the SPV, FM Suppliers, creating an environment that ensures the services are delivered in the spirit of co-operation and partnership. Created, developed, managed and reviewed systems for monitoring performance of the very complex contracts including; quality, quantity and cost, incorporating customer satisfaction feedback. Responsible for performance Management of the FM Suppliers, including formal contract service reviews, devising and instigating penalties where service failures have occurred.

London, England Metropolitan Area

London, England, United Kingdom

London, England, United Kingdom

Surrey

Managing the day to day operations of a Mental Health Hospital, with 100 in-patients, spread across several buildings. IT, cleaning, catering, maintenance, waste, H&S, Risk Assessments, Projects, Reception staff, Administration, Vehicles.

London, United Kingdom

Managing the relocation project (including selection of the new premises). Dealing with external service providers and supporting the tender procedure (preparation of specifications for procurement, administration and evaluation of offers, execution and a follow up through completion of the awarded contracts). Acting as the main point of contact for external service providers.

Australia, Bali, Singapore, Dubai, Prague, Amsterdam, Berlin, Valencia A

I took some time out to explore the world and expand my horizons.Using my skills and experience to plan and organise my trips, to schedule and within budget.

London, United Kingdom

Project planning and reporting, trouble shooting and streamlining the life cycle of a reactive request or ppm, improving the help-desk experience for both the administrator and users, set up and installation of PDA devices for the engineering team, Managing engineers day to day workload, System administration, set up and develop the on line web portal for the help-desk, including html and design of the web pages, marketing and training. As well as monthly reporting/ statistics for the department as a whole.

Research & Personal study skills; Finance; HR; Business Plans; Change Management; Strategic Planning; Negotiation Skills; Tendering; Marketing; Customer Service; The Law; Policies & Procedures; Performance Management; Problem Solving; Managing Meetings; Developing & Using Team Work; Develop & Use Leadership; Decision Making; Communication at Work & with Service Users; Stress Management.

London, United Kingdom

Responsibility for the day to day management of the Facilities & ICT functions for a National Charity with 5 offices across the UK and over 70 staff.Covering Health and Safety, Project Management, Line Management, Insurance, Premises Maintenance, churn, space planning, refurbishments, sourcing property, Security systems, Information Communication Technology (installation of new telecoms, servers and fibre optic network upgrades), Supplier/ Contract Management, Training, Environmental Strategy, Auditing compliance, Management of the Facilities Helpdesk, Insurance, Budget ownership / forecasting, Reporting, Procurement (all capital expenditure over £100), Purchase Orders/invoicing, OGC Buying Solutions, writing and updating Policies & Procedures, Business Continuity development, Data protection lead, Freedom of Information lead, Property Management (leasing and E-PIMS).

London, United Kingdom

Lead responsibility for day to day provision of Health and Safety at Crisis UK.Produce, maintain and evaluate accident and incident statistics and report.Identify health and safety training needs and arrange appropriate training.Co-ordinate the provision of a general repair and maintenance service for Crisis UK, including maintenance, utility and phone service/ contracts, security, fire/ intruder alarm systems, space planning, churn, office moves as well as any other ad hoc duties.Manage project team relocation; property sourcing, allocations, leasing, all equipment and facilities through to move.

London, United Kingdom

Overseeing Day to Day staffing, projects, moves, cleaning, catering, mail & security operations.Ensuring works are completed to ‘5 Star’ standard.The building is always immaculate and runs at maximum efficiency (1 million sq. ft.)Floor walks, Spot Checks and Snagging. Including the Chief Exec's floor and Barclays Wealth.Health & Safety.Central contact for all ‘One Team’ team members and contractors.Continuity of service over the weekend and any issues are logged and resolved.Disaster recovery. Helpdesk Management.Contract Management, KPI’s and SLAs.

London, United Kingdom

Day to day responsibility for Health and Safety, disaster recovery, office Security, purchasing (office supplies/ furniture), telecoms, cleaning, archiving, budgets/ forecasting.As well as the above I also worked with the IT department on implementing a new telecoms call handling system and reviewed many of the current services including; cleaning, stationery supplier, archiving, off-site storage, the corporate services manual, H & S, recycling, risk assessments, insurance coverage and reported my findings to the Head of Corporate Services.

London, United Kingdom

Management of all Soft Services within the British Red Cross Head Quarters, including responsibilities for implementing and developing policy, procedures and health and safety. Directly managing the Switchboard, Reception, Reprographics, Post room, Admin team and handy man, ensuring all staff receive a professional and seamless service at all times. Managing all service contracts including, cleaning, catering and security. Monthly service provider performance reviews, including audits, KPIs, SLAs and contractual responsibilities. Re-tendering of Catering and cleaning contracts from initiation through to completion.Maintaining monthly financial statements and monitoring the facilities budget and forecasting. Lead for the business continuity plan for the British Red Cross UKO.HR responsibilities including; monthly one to ones, appraisals and disciplinary's for all 8 directly reporting staff, ensuring all service areas are performing to required standards and resolving any issues. Developing staff skills through delegation, cross training and relevant courses. Project Management of refurbishment and moves. Deputize for the Facilities Manager and Hard Services Manager in their absence.

London, United Kingdom

Managing several moves and refurbishment projects across the North to East of London.

Sydney, Australia

Supervision of reception staff, administrator and the facilities assistant. Processing all invoicing for over 40 suppliers and updating systems. Responsible for all State Offices leasing. Organization/ streamlining of various office systems. Raising Purchase orders for suppliers.Supervision of all contractors.New starter’s induction and staff relocations.Sourcing of new suppliers.Office builds from inception to finish.Dealing with requests from over 300 staff. Chief Fire/ Evacuation Warden.Management of facilities helpdesk for all staff, from initiation to resolution to the highest standard.Involved in the planning and organization of the BCP and testingManaging the facilities BudgetAdhering to OH and S regulations (Health and Safety) Procurement and cross charging.Managing the refurbishment of an entire level (100 work stations), relocating over 200 staff across 5 floors. Starting with liaison with the Architects, data analysis of current staff levels, future staffing and departmental work and symbiotic relationships for space planning, moving to change management, scheduling, refurbishment, sourcing new suppliers for goods and services, through to delivery and installation and relocations in stages.Organization/ liaison with departmental heads/ teams, contractors/ suppliers, architects ensuring a continuous flow of communication throughout the project life cycle.Project planning utilizing Microsoft Project.Budget management. Supervision of all contractors.All associated administration. Snagging.Project Review - lessons learned.

Perth, Australia

Relocating over 300 staff into new head office from 3 buildings Project planning using Microsoft Project Holding weekly meetings with all relocation co-ordinators, giving direction towards achieving project milestones, updates and answering queries Attending weekly relocation meeting for national managers and being responsible for all facilities updates and queriesCreating and updating of Asset data bases for all furniture and IT equipmentCreating and updating of Telephone list spreadsheets for all staffLiaising with Sydney staff on the space planning and floor plansAssess all staff needs for archiving and storageAllocating furniture to be relocated from all buildingsIdentifying all new furniture purchasing requirementsTendering of contracts for removals and ArchivingSupervision of all contractors during moves, making sure everything is where it should bePurchasing of signage and miscellaneous items Snagging

A-Levels, Business Studies, Law & Social Biology

Hnd, Business & Finance, Merit

Gcse'S, 8 Gcse'S C+