Local Census Office Manager
In operational charge of the 2010 United States Decennial Census office in Long Island City, Queens and ensuring the enumeration of Borough residents. Responsibility for five department heads and a combined field and office staff of over 2000 ethnically diverse people working on a 24-hour schedule.Conducted classroom and on the job training of Field Representatives in the methods and techniques of conducting detailed interviews for the NYC Housing and Vacancy Survey. Carried out personal observations and appraisals of field staff. Demonstrated interview techniques, dealt with refusals by phone and in the field and carried out re-interviews in several Boroughs to verify the accuracy of information as well as conducting short-form blitzes in Brooklyn, Queens and the Bronx. Supervised a highly effective team of Field Representatives and managed the HVS call center/phone-bank to obtain missing survey data and to respond to refusal letters.