I am an ITC Services Professional with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery Management on Global Customer Accounts and South African Customer Accounts; Operations Management; Technical Project Leadership and support; Partner Relationship Management/Enterprise Supplier Development; Service-Level Agreements (SLA); Customer Success Management; Global Customer Contracts support and management. I have IT experience in working many years within the Public Sectors(Eskom - South African Electricity public utility; Transnet - South African Rail, Ports and pipeline company; RSA Government Departments - Waterworks, Public Enterprise) and more recently Private Sectors (BP - British Multinational oil and gas company; KONE - an international engineering and service company; DS Smith - British Multinational packaging business; Delaval - producer of dairy and farming machinery; Old Mutual - a pan-African Investment, savings, insurance and banking group; Consol - South Africa's leading glass packaging manufacturer; Sanlam (assisted with a OS migration project for this South African financial services group), etc.