Nigel Thompson Email & Phone Number

London, United Kingdom

• Worked as a Senior Business Analyst with the Group Change function delivering the End-2-End analysis across programmes and projects. Liaised with all internal business functions, external Partners and Suppliers
• Performed requirements capture for an innovative project and rolled out a new Fibre network within the city of York. Liaised with all areas in Group, external Partners and Suppliers and conducted agile workshops with.
• Performed requirements capture for an innovative project and rolled out a new Fibre network within the city of York. Liaised with all areas in Group, external Partners and Suppliers and conducted agile workshops with.
• Delivered analysis for a Transformation project and introduced a unique way of selling products that guaranteed customers prices remained stable within their contract period
• Conducted analysis and requirements that resulted in the Consumer Business being fully compliant with Industry Regulator requirements.
• Reduced customer contact into the call Centre for slow speed Broadband customers through the creation of a re-usable solution within tight deadlines. Show less

• Led a team of Analysts to deliver the analysis of all projects across two programmes for the financial year. Worked closely with the Programme Managers to understand the schedule of project work over the year to.
• Worked closely with Programme Managers to understand and agree the schedule of project work over the year and established… Show more Led a team of Analysts to deliver the analysis of all projects across two programmes.
• Worked closely with Programme Managers to understand and agree the schedule of project work over the year and established the number of Business Analysts required to support the programmes
• Interviewed candidates for Contractor roles in challenging timescales to aid with the Portfolio workload, successfully employed and integrated new Analysts into the team.
• Fully utilised available Analyst resource ensured scheduled projects and unscheduled projects were supported.
• Coached and mentored junior Analysts and Contractors new to the Business that ensured complex and challenging project timescales were met. Show less

• Accountable for the day to day management of a team of Business Analysts. Responsibilities included annual Performance Objective/Development setting, team meetings, 1-2-1’s, recruitment and continuous improvement
• Agreed annual business goals and personal objectives with Head of Analysis and team members; monitored progress of the goals through bi-monthly meetings
• Held weekly team meetings and 1-2-1s, encouraged a culture of openness to drive improvements at both team/individual level… Show more Accountable for the day to day management of a team of Business Analysts..
• Held weekly team meetings and 1-2-1s, encouraged a culture of openness to drive improvements at both team/individual level which resulted in the identification of a number of prioritised initiatives for work.

• Delivered Impact Assessments, Business Process, Requirements elicitation and UAT scenarios. In addition, tasked with Industry liaison attending BT Openreach workshops to engage and understand the potential impact on.
• Created requirements and solution for delivery of a new telephony product to expand product offering.
• Enhanced customer home move process and reduced customer complaints.
• Performed analysis for a Conditional Access System and satisfied… Show more Delivered Impact Assessments, Business Process, Requirements elicitation and UAT scenarios. In addition, tasked with Industry liaison.
• Performed analysis for a Conditional Access System and satisfied Supplier’s requirements to encrypt their TV Content. Show less

Supported all areas of the Business covering Broadband/Voice/TV products through the creation of Impact Assessments, Business/System Requirements, Process Specifications, Solution Designs and UAT Specifications.

Created System Requirement Specifications, Test Specifications and Process Improvement covering a number of systems and business functions.

Bsc, Engineering/It

Dms, Hr, Operations, Marketing, Finance