Accepting all incoming orders using Oracle ERP and booking inventory accurately to correct locations.Liaising with sales, production, and customers/agents to obtain all the necessary information on orders prior to shipment.Manage activities throughout the order fulfilment and transportation cycle to ensure agreed dates are met.Preparing commercial invoices, packing slips and delivery notes.Arranging shipments with courier companies and freight forwarders and ensuring goods are shipped in accordance with the Incoterms and the company's payment terms and export compliance where required.Managing all incoming repairs using IPR to ensure all customs procedures are adhered to.Using Oracle ERP to maintain inventory and to produce accurate delivery paperwork.Proposing new packaging concepts for finished products and spares.Provide accurate and consistent reports to customers (tracking, issues, delivery schedules etc.)Escalations for orders not meeting initial delivery schedule.Provide analysis of current processes and implement continuous improvement.Sustaining a productive work environment through 5s principles.

Introduced effective wrong delivery safeguard process which resulted in ZERO wrong deliveries from 2006 to date.Implemented company best practice for Despatch processes including slot time management of collecting service providers.Developed key personnel in all areas of Despatch/Export processes.Developed Service provider KPI database which enabled selective contract agreements resulting in a 3% (£36,000) saving in transportation costs.Improved customer delivery performance through 5S (Workplace Organisation) standards, Process audits and effective inventory control.Introduced pilot KANBAN (Replenishment) system into finished goods storage reducing inventory and loading times.SAP SD, WM and FI modules (Lead user in Sales/Distribution)Systems usedSAP MS Excel, Word and PowerPoint AS400Internal EVA mainframe systemExternal scanning system (VKS)

Responsible for the smooth running of both Despatch/Goods inwards departments of a busy central stores servicing 10 factories, employing approximately 2000 employees within South Wales and South West England supplying Marks and Spencer's.Operated proficiently a computerised stock control system ensuring all data was correct and accurate.Organised resource to ensure daily deliveries was unloaded safely and checked for quantity and quality.Maintained quarantine areas for all goods booked in and arranged samples to be taken and sent for quality checks.Able to locate all goods accurately enabling quick and efficient picking and packing from complex picking sheets.Palletise, shrink-wrap and load all goods onto transport ready for despatch to individual factories.Supervised and trained all staff/new personnel to current/correct work procedures. Training and qualificationsCourse/skill name from-to dates Educational institution Grade/markLogistics and Transport 2005-2007 CILT CILT Level 3C.L.A.I.T