Nigel Thompson Email & Phone Number

Louisville, Kentucky

Serves as pricing administrator handling pricing for assigned accounts performing various tasks such as: resolving billing disputes that pertain to pricing and managing customer pricing methods, discounts, and rebates for all products. Responsible for assisting business consultants with handling their assigned customers pricing related duties. Developing relationships with customers and sales team while executing pricing activity in areas of account set up and pricing maintenance. Communicates… Show more Serves as pricing administrator handling pricing for assigned accounts performing various tasks such as: resolving billing disputes that pertain to pricing and managing customer pricing methods, discounts, and rebates for all products. Responsible for assisting business consultants with handling their assigned customers pricing related duties. Developing relationships with customers and sales team while executing pricing activity in areas of account set up and pricing maintenance. Communicates with customers and various sales personnel to investigate and solve pricing disputes. Explains tasks and processes necessary to resolve various pricing related issues and ensures mutual understanding for conflict resolution. Manages cancel and rebill process to minimize number of rebills, evaluating alternatives to find least expensive way to get the product to the customer. Show less

Louisville, Kentucky

Provides a unique customer experience aimed at improving customer financial wellbeing. Educating customers on alternatives available for their financial interactions. Performing functions such as lobby engagement to connect with customers and position PNC products to meet the needs of the customer. Applies product knowledge to solve customer’s problems. Adheres to all policies and procedures, demonstrating sound judgement with established limits.