Nigel Thompson Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

• Provided frontline technical support to end-users, diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime and optimal productivity.• Managed Active Directory accounts, including user creation, permission management, and group policy updates, contributing to secure and efficient network operations.• Conducted routine system maintenance and updates, including patch management, software installations, and system backups, reinforcing the integrity and security of IT infrastructure.• Assisted in the implementation and enforcement of cybersecurity policies and best practices, including user education, password management, and incident response protocols.• Collaborated with system administrators to monitor network performance, identify potential security vulnerabilities, and implement corrective measures, enhancing overall system security.• Documented technical processes, created knowledge base articles, and provided training to junior team members, ensuring consistent and high-quality support services.• Utilized ticketing systems to track, prioritize, and resolve support requests, ensuring timely and effective communication with users and stakeholders.

New York, United States

•Install, service, and upgrade Postage Meters and other shipping and mailing hardware at client sites. •Troubleshoot and repair equipment, taking ownership and pride in work to minimize repeat calls (client comebacks).•Review job aids and train clients on using the equipment.•Keep clients apprised of progress during maintenance or a down system situation.•Grow skillset to work on top-of-the-line products, copiers, or Smart Lockers that keep our clients'' packages and parcels safe. •Contribute to revenue growth through sales leads, supplies sales, and billable professional services.

New York, United States

• Carry out maintenance, troubleshooting and repair work on computers, notebooks, printers and plotters from various equipment manufacturers (such as HPI, Xerox, Konica Minolta, Ricoh, Sharp)• Report the progress of the work directly on site in the Hemmersbach ticket system

New York, United States

• Identify and communicate solutions for customer service opportunities• Maintain technical and product knowledge on all equipment within the scope of company projects • Follow all safety rules, regulations and all policies and procedures as specified in company manuals • Document machine information and repairs on the work order, including parts used

New Jersey, United States

• Assist with customer check-ins• Assess and diagnose drones while keeping the back end system updated• Study the new variations and updates to better perform repairs and meet the customer's expectations • Repair and test fly drones• Organize and maintain inventory

New Jersey, United States

Started working with the company having very little repair experience. Within a very short time span was able to secure a position as an assistant manager. As a repair technician my team an I have fixed various electronic device ranging from everyday cellphones to things as complicated as drones and even an ultrasound machine. Some of my duties as an assistant manager include receiving inventory, customer work order management, managing front and back of house, assisting the other technicians with repairs and other in store logistics, etc. I was fortunate enough to work under the owner and the district manager from whom I've learned so much and will forever be grateful.

New Jersey, United States

• Assist the help desk with various tasks throughout the day including both software and hardware problems• Maintain and repair the computers, printers, routers, and all other electronic devices within the offices • Assist the co-owners with truck maintenance and fuel management• Ride along with drivers/co-owners to learn the basics and assist with any technical and non-technical issue that may arise• Assist with promotions to neighboring companies and families that may need work done from the Fighting Lion Company