For the past 5 years I have been a Business Support Manager responsible for Customers in Financial Difficulties covering a portfolio of 45 customers.The customers would have a number of different difficulties., such as:Loans in DefaultOverdrafts not fully fluctuating, hardcore positionThe need to restructure debtAgree payment plans for arrears Regulated Lending, CCA, CONC, Adherence to all policy procedures and frameworks Customers in Vulnerable Circumstances (Stressed and Distressed Customers)Disputes within the BusinessNegotiation and build a working relationship with customers, other stakeholders and professional advisorsMinimise Impairment, whilst protecting the reputation of the financial institutionLegal Processes such as Liquidations, Administrations and CVA'sCollaboration with internal stakeholders, legal, credit sanctionersWorked for Barclays for 33 Years Looking for new opportunities within the financial sector or roles supporting customers during challenging times