A Project & Services Professional who thrives on passionately delivering positive change and service excellence to small, medium and large scale enterprises. Delivery within complex and regulated environments such as financial services and contact centre sectors including HSBC, Aspect Software, Lloyds Banking Group (Digital) and CITI. Roles have spanned application development & deployment, project/programme management, customer service, business development and consulting.An able strategist, commercially astute, an inspirational leader and a highly trusted client advocate, I will work with your objectives and goals to make them a reality. Broad international experience including a 2 year assignment in Numazu, Japan, managing clients & operations across UK, EMEA, US and globally. Please contact via LinkedInSpecialties: Customer Management│Organisational Change & Business Improvement│Problem Management │Functional Leadership│Service Management│Service Delivery│ITIL│Operations Management│Customer Service│Support Management│Help Desk│Project & Programme Management (Prince2)│Managed Services│ Commercial│ Off-Shoring│Cultural Awareness│Team creation and team management - UK, regional, global.