Nigel B. Email & Phone Number

Christchurch, Canterbury, New Zealand

• Scheduling of Trades to attend maintenance work orders issued from Kainga Ora
• Building strong relationships with customers and trades to achieve positive outcomes
• Raising Purchase orders
• Adherence to all Kainga Ora policies and regulations
• Conflict resolution
• Coding, Quoting & Invoicing of completed Kainga Ora work orders

Christchurch City, Canterbury, New Zealand

• Leading the day to day operations of the store, overseeing all services and client satisfaction
• All HR; staff leadership, motivation, coaching of product and sales techniques
• Managing the relationships with both internal and external customers
• Inventory control and management
• Training staff in the main aspects of Early Settler POS and Back Office applicationsAchievements
• Devised strategies, systems and processes to ensure customer expectations weremet/exceeded, implemented numerous new systems and processes

Merivale, Christchurch

• Creating tailor-made packages for holidaymakers and corporate travellers
• Maintaining strong relationships and rapport with clients to gain their trust and loyalty
• Booking of all holiday transportation including flights, rail, rail passes, cruises, charters, rentalcars, accommodation, excursions and transfers
• Advising about visa entry / passport requirements and assisting with applications
• Ensuring all bookings and reservations were processed accurately, monitoring airlinereservations to ensure changes were appropriately actioned, handling administration

Sydney, New South Wales, Australia

• Flight Centre Travel Group (various roles during 2012 – early 2016 / late 2017 – 2018)Corporate Travel Manager – FCM Travel Solutions
• Managing relationships with key personnel both internally and externally
• Devising strategies, systems and processes to ensure SLA’s were met
• Liaising with all relevant departments to ensure all business systems were effective
• Piloting and testing new platforms to investigate sustainabilityStore Manager / Team Leader – Flight Centre Gladesville
• Overseeing the day to day operations of the business; supporting, supervising, rostering

Sydney, Australia

• Regional Sales Manager (ACT and NSW) 2016 – 2017
• Actively sourcing new corporate accounts, negotiating contracts
• Managing business from Corporate, Government, Association and targeted travel accounts
• Managing accounts in the NSW / ACT regions by attaining maximum contributions throughthe various distribution channels; including online, tenders, leads and qualifying accounts
• Account Management for existing and new accounts in the NSW and ACT regions
• Providing input into strategic sales and marketing plans to achieve all business objectivesAchievements

Auckland, New Zealand

Hudson Gifts was a leading wholesale giftware supplier. I was responsible for the development and performance of all sales activities, directing a sales team and providing leadership towards achieving maximum profitability and growth.Some of my responsibilities included: Ensuring all Account Executives meet or exceed standards for prospecting.

Christchurch

Key Functions:Project ManagementProcurementHuman ResourcesFinancial ManagementCustomer Service ManagementGarden Cafe was a newest venture for NZ Retail Holdings Ltd. The cafe site was originally the Marshlands “Garden Centre & Cafe” which closed down subsequent to the February 22ndEarthquake. After 4 months of planning and renovating “Garden Cafe” was.

Christchurch

Key Functions:Human ResourcesProfit Management ProcurementIntroduction of Merchandising and Customer Service StandardsThis role comprised not only of managing departments on a retail level but also at a category management level by sourcing 40% of the departments product. The departments that I was directly responsible for were: Small Appliances Vacuums.

This role is varied with many levels of responsibility. The Operations department within Paper Plus Group National Office is responsible for all retail store development and retail operations. I entered this role at the launch of the nationwide re-branding rollout. In the interim, store relays were the main objective – encompassing tasks such as.

Noel Leeming St Lukes & Lynn Mall

ST LUKES (Noel Leeming)This role allowed me to utilise the skills that I developed in the previous roles within thecompany. Being the second largest store nationwide, tasks become more challenging, including targets and budgets, staffing, stock holdings, merchandising etc.I was exposed to staff management more intensively as my role changed from Assistant.

Bond & Bond Glenfield & Newmarket

GLENFIELD (Bond & Bond)This position was one of my initial greatest achievements. I quickly progressed and learnt the skills required to progress into store management. Starting as a key time sales consultant, within a few months I advanced to fulltime and 3rd in charge. As my skill base developed I was advanced to 2nd in charge. At this branch I gained.