Nigel B. Email & Phone Number

Christchurch, Canterbury, New Zealand

▪ Scheduling of Trades to attend maintenance work orders issued from Kainga Ora▪ Building strong relationships with customers and trades to achieve positive outcomes▪ Raising Purchase orders▪ Adherence to all Kainga Ora policies and regulations▪ Conflict resolution▪ Coding, Quoting & Invoicing of completed Kainga Ora work orders▪ Project Management

Christchurch City, Canterbury, New Zealand

▪ Leading the day to day operations of the store, overseeing all services and client satisfaction▪ All HR; staff leadership, motivation, coaching of product and sales techniques▪ Managing the relationships with both internal and external customers▪ Inventory control and management▪ Training staff in the main aspects of Early Settler POS and Back Office applicationsAchievements▪ Devised strategies, systems and processes to ensure customer expectations weremet/exceeded, implemented numerous new systems and processes▪ Adhered to, and implemented, strict visual merchandising standardsContinued on as a casual employee after September 2019

Merivale, Christchurch

▪ Creating tailor-made packages for holidaymakers and corporate travellers▪ Maintaining strong relationships and rapport with clients to gain their trust and loyalty▪ Booking of all holiday transportation including flights, rail, rail passes, cruises, charters, rentalcars, accommodation, excursions and transfers▪ Advising about visa entry / passport requirements and assisting with applications▪ Ensuring all bookings and reservations were processed accurately, monitoring airlinereservations to ensure changes were appropriately actioned, handling administration

Sydney, New South Wales, Australia

Flight Centre Travel Group (various roles during 2012 – early 2016 / late 2017 – 2018)Corporate Travel Manager – FCM Travel Solutions▪ Managing relationships with key personnel both internally and externally▪ Devising strategies, systems and processes to ensure SLA’s were met▪ Liaising with all relevant departments to ensure all business systems were effective▪ Piloting and testing new platforms to investigate sustainabilityStore Manager / Team Leader – Flight Centre Gladesville▪ Overseeing the day to day operations of the business; supporting, supervising, rostering▪ Leading, coaching and developing staff, conducting one on one sessions▪ Setting budgets / financial planning, end of month / year preparation management▪ Implementing new systems / procedures▪ Planning sales meetingsInternational Travel Consultant – Flight Centre - Barrington / The Crossing▪ Creating tailor-made packages for holidaymakers and corporate travellers▪ Maintaining strong relationships and rapport with clients to gain their trust and loyalty▪ Booking of all holiday transportation including flights, rail, rail passes, cruises, charters, rentalcars, accommodation, excursions and transfers▪ Advising about visa entry / passport requirements and assisting with applications▪ Ensuring all bookings and reservations were processed accurately, monitoring airlinereservations to ensure changes were appropriately actioned, handling administrationAchievements - all Flight Centre roles▪ Assisted in the implementation of the NSW Government account; setting up finance, profilesand supplier information▪ Ensured the team was kept proficient systems and up to date with all technology changes▪ Consistently achieved sales and service targets

Sydney, Australia

Regional Sales Manager (ACT and NSW) 2016 – 2017▪ Actively sourcing new corporate accounts, negotiating contracts▪ Managing business from Corporate, Government, Association and targeted travel accounts▪ Managing accounts in the NSW / ACT regions by attaining maximum contributions throughthe various distribution channels; including online, tenders, leads and qualifying accounts▪ Account Management for existing and new accounts in the NSW and ACT regions▪ Providing input into strategic sales and marketing plans to achieve all business objectivesAchievements▪ Designed, prepared and presented Best Western presentations (PowerPoint) to key TravelManagement Companies to maximise exposure and education on our Hotels▪ Working with the Senior Sales Manager, I identified market needs and recommendedopportunities to ensure Best Western Australasia Members received competitive products▪ Worked closely with Industry Groups to manage opportunities from key travel agent groups

Auckland, New Zealand

Hudson Gifts was a leading wholesale giftware supplier. I was responsible for the development and performance of all sales activities, directing a sales team and providing leadership towards achieving maximum profitability and growth.Some of my responsibilities included: Ensuring all Account Executives meet or exceed standards for prospecting calls,appointments, presentations, proposals and closes. Setting an example for Account Executives in areas of personal character, commitment,organisational and selling skills, and work habits Conducting regular coaching and counselling with Account Executives to build motivation and selling skills Assisting in the development and implementation of marketing plansDuring the year Hudson Gifts exhibits at up to 10 trade shows, showcasing the product range to our customers, and new customers, both around New Zealand and Australia. I was responsible for planning all aspects of these trade shows and ensuring their success. This could be logistically challenging and was very rewarding.With the Buying Manager, I planned and selected Hudson’s range, including the type and quantity of products according to customer demand, trends and budget.I really enjoyed sourcing new product and reviewing existing product to ensure Hudson remained competitive. In this role I had a considerable amount of autonomy in what is often a pressured environment. My time was spent both at the office and away overseas, assembling upcoming ranges.

Christchurch

Key Functions:Project ManagementProcurementHuman ResourcesFinancial ManagementCustomer Service ManagementGarden Cafe was a newest venture for NZ Retail Holdings Ltd. The cafe site was originally the Marshlands “Garden Centre & Cafe” which closed down subsequent to the February 22ndEarthquake. After 4 months of planning and renovating “Garden Cafe” was born. The original cafe was very small as the site was prodiminately the garden centre. All of the interior walls which seperated the garden centre shop and cafe were removed, the remainder of the walls and ceilings were re-gibbed, plastered and painted. There was new cabinetry designed and installed into the cafe front of house. Included in the new design was a new “Gift Shop” incorporated intothe cafe seating area. This included mainly homewares and kiwiana gift products. My role in the development of the cafe is structured below:Project ManagementI worked along side the General Manager to design, build and open Garden Cafe & Gifts. I was responsible for the building/renovation process (removing interior walls etc, gibbing, plastering,painting and alot more), designing the layout of the gift shop and arranging the fittings (installing slatwall/shelves, aligning other fixtures), procurement, merchandising & landscaping the two new outdoor seating areas.ProcurementI was fully responsible for the sourcing and purchase of the stock carried by the gift shop. I was also responsible for the cafe front of house inventory and ensuring adequate levels were maintained.Human ResourcesI was responsible for employing staff, any and all employment relations were overseen by myself. I designed and implemented a roster that was efficient and cost effective.Customer Relations ManagementIt was my responsibilty to ensure that exceptional customer service was provided by all staff, ensuring prompt and friendly service, quality control and time management of thefood being prepared in both the kitchen and FOH.

Christchurch

Key Functions:Human ResourcesProfit Management ProcurementIntroduction of Merchandising and Customer Service StandardsThis role comprised not only of managing departments on a retail level but also at a category management level by sourcing 40% of the departments product. The departments that I was directly responsible for were: Small Appliances Vacuums Kitchenware Giftware ManchesterI was responsible for the management of the listed departments which included day to daysales management, staff management, merchandising planning, procurement, general retailpractices and more.Sales Management: Targets/budgets, marketing, advertising, instore promotionsStaff Management: Rosters, Coaching, Disciplinary procedures, recruitingProcurement: Sourcing product, data entry, margin managementMechandising: Planning & implementing promotional material & displays

This role is varied with many levels of responsibility. The Operations department within Paper Plus Group National Office is responsible for all retail store development and retail operations. I entered this role at the launch of the nationwide re-branding rollout. In the interim, store relays were the main objective – encompassing tasks such as redesigning store layout, introducing core product, all to increase overall store profitability. Some of my functions included:Nationwide Store Mapping. Measuring stores, including shelving and fixture dimensions, recording product locations (adjancencies) on all fixtures and putting all captured data into a hand sketched store plan.Store Relays. Relayed several stores as a trial to test and measure the results prior to anationwide rollout.Co-ordination of information and plans to other departments in preparation for relays. Participation in all corporate functions/programs in coordination with other departments. Assisting Project Manager in finalising store layout proposals to franchisees Organising, co-ordinating and distributing files and timeframes to key stakeholders.

Noel Leeming St Lukes & Lynn Mall

ST LUKES (Noel Leeming)This role allowed me to utilise the skills that I developed in the previous roles within thecompany. Being the second largest store nationwide, tasks become more challenging, including targets and budgets, staffing, stock holdings, merchandising etc.I was exposed to staff management more intensively as my role changed from Assistant Manager to Sales Manager. I worked closely with the team to ensure all lines of communication were open and their development progress was tracked to obtain maximum results. NEW LYNN (Noel Leeming)I was presented this role as an opportunity to restructure a non-performing, dilapidated store.Along with the newly appointed Store Manager, it was our responsibility to introduce boundaries and standards and introduce new visual merchandising strategies to ensure product presentation standards and sales growth were maximised.As one of my strengths lies in the area of visual merchandising/store development, I was excited at the challenge. After careful in-store product placement planning, the refreshed layout was put in place. My focus was to educate employees; ensuring new merchandising standards were maintained. On completion, most categories had an approximate 40% sales growth on previous years, and almost all aged stock was sold through.Other responsibilities were:Ø Administrative roles in daily running and staff rostersØ Marketing; visual merchandising, analysis and revision of store range plansØ Stock control, ordering of new stock, management of aged and faulty product, returns, service and repairØ Financial Management, company profit and loss analysis, stocktake planning and executionØ Interviewing & recruiting new staffØ Advanced coaching; training new staff, facilitating meetings & product knowledge sessionsØ Sales management, including achievement appraisals of staff and company, sales analysis and management of targetsØ Implementing, maintaining and reviewing store security procedures

Bond & Bond Glenfield & Newmarket

GLENFIELD (Bond & Bond)This position was one of my initial greatest achievements. I quickly progressed and learnt the skills required to progress into store management. Starting as a key time sales consultant, within a few months I advanced to fulltime and 3rd in charge. As my skill base developed I was advanced to 2nd in charge. At this branch I gained the skills required to run a retail outlet. In March 2004 I applied for the Assistant Manager’s role at the Bond & Bond Newmarket store in which I was successful!NEWMARKET (Bond & Bond)The Newmarket position gave me the opportunity to develop my skills in a larger store with more accountability. I thrived in the challenge and enjoyed the added duties. In 2004 I was oneof the few nominated to attend the “Management Development Training Course”. This course comprised of detailed information and training in defined topics.