Nigel Hannant Email & Phone Number

Remote

Additional role and responsibility for digital identity and verfication (ID&V). Accountable for defining the product backlog, roadmap, prioritisation and delivery of changes via agile scrum. Includes benefit mapping and realisation, stakeholder and subject matter experts, full end-to-end experience and risk and issue management.

Home Worker

• Working as part of the Yorkshire Building Society Digital Transformation Team, responsible for delivering significant margin uplift through enhanced customer risk assessment processes, know-your-customer questions and.
• Collaborating to oversee the delivery of the project through the change life cycle. Shaping business ideas into clear deliverables, and enabling cost-effective and timely delivery through both agile and waterfall.
• Ensuring appropriate assurance, governance and reporting is in place and that Sponsors and Key Stakeholders are fully engaged.
• Giving leadership and motivation to constituent teams, through matrix management, to drive high performing teams.
• Ensuring that all relevant commercial agreements are appropriate and in line with the agreed objectives and outcomes.
• Developing and maintaining strong relationships with the sponsor and other key stakeholders.

Digital and Online Contractor specialising in Strategy, Usability, User Experience and Programme Management.

Wymondham, UK

Supporting Norfolk and Suffolk Constabularies in achieving their aim to increase the use of digital channels to interact and engage with the public and partner services.Acheivements to date: - Authored and delivered a series of option papers and business cases, with costed recommendations to improve public confidence and satisfaction by making it easier to.

Woking, London

- Seamlessly migrated 2.1 million live customer accounts to a new CRM platform with no customer impact- Achieved buy-in and approval from European General Managers on a digital acceleration plan by re-framing and creating a new digital roadmap, with accompanying governance model and associated benefits- Delivered an industry recognised digital solution to.

- Defined CEO approved digital transformation strategy and business case to secure £55m investment- Secured £3.8m CAPEX, with pay-back in less than 3 years, for a new enterprise-wide content management system- Scored employee engagement index scores of 93% (10% higher than peers), 17% higher than line of business highest, through coaching, team building.

- Redesigned a corporate website reducing the average number of clicks from 5 to 2 in order to reach high value content- Increased sales leads by 13% for a European document management company by reducing online clutter and defining clear calls to action

- Changed a ‘paper-first’ culture to ‘web-first’, resulting in an international team of 8 online experts being hired - Doubled website downloads and increased page views by 220% in less than 12 months, increasing sales enquiries by 240%

- Developed and delivered an e-communication strategy, including £800k content management system that delivered a centralised governance process and personalised content experience reducing operating costs by 30%

- Created innovative 3-D animations to simplify the sales message, reducing sales cycle by 25%