Nigel Hickey Email & Phone Number

Dallas-Fort Worth Metroplex

As the Senior Technical Marketing Manager at NetBrain Technologies, I lead the creation of in-depth technical content, including eBooks, solution briefs, and interactive guides. My role also focuses on contributing thought leadership on key industry topics such as AIOps, Automation, and Observability.-Content Development: Producing detailed technical content that explains NetBrain's network automation solutions for external audiences, including customers, partners, and industry thought leaders.-Competitive Intelligence: Conducting market research on competitors to continuously refine product positioning and ensure we stay ahead in the rapidly evolving field of network automation.

Houston, Texas Area

Technical/Product Marketing Consultant with focus on Cloud & End User Computing technologies.

Houston, Texas, United States

Bridging the gap between Sales execution and go-to-market strategies to enable our salesforce to be well equipped for success. Host of an internal Sales Acceleration podcast that highlights; WinWires, Product News/Launches, What's New in the BU, and other topics that support our field teams.

Houston, Texas

A Technical Marketing Engineer and VCIX7-DTM working for VMware R&D in the Cloud Platform Business Unit. In this role, I served as a Subject Matter Expert for vCenter Server as well as a trusted advisor for VMware customers and partners. Responsibilities included generating product content, evangelism, collecting product feedback, and presenting at industry trade shows & events.

Houston, Texas Area

I Lead the Houston VMware User Group. A VMUG leader's responsibilities include running our quarterly meetings and/or user conferences, acquiring, recruiting and maintaining membership for the chapter via social media and other networking means, recruiting sponsors and customer presentations for meeting content, working with VMware System Engineers to coordinate VMware updates for the user group, and planning other meeting logistics.

Houston, Texas Area

I am a Consulting Engineer in the End User Computing (EUC) Practice. In this role, I perform pre & post- sales engineering, specializing in VMware’s vSphere, Horizon View, App Volumes, UEM and general End User Computing design and architectures.-Conduct Pre Sales calls with customers and local AEs focused around VMware EUC products-Map customer business requirements to technical solutions

Houston, Texas Area

Oversees & Supports the IT Infrastructure of NSA. • Focused is geared towards virtualizing more of our servers and growing our VMware View deployment to be able to support an "Office Anywhere" mindset. • Worked closely with our Operations & Executive teams to be able to complete our Business Continuity plans. • Committed to updating and hardening network and data security. • Guided our Change Management Team and helping create new IT policies & procedures • Oversaw consultant teams that are tasked with helping implement core network changes in Houston

Houston, Texas Area

I joined NSA in February of 2012 to take the lead as the Network & Systems Administrator to support our Houston office and branch locations in Tulsa, Atlanta, Anaheim. • Setup and configured a VMware View 5.0 environment containing over 60 virtual desktops to replace an outdated terminal server infrastructure.•Setup and configured VMware vSphere ESXi hosts to support the server virtualization of Sophos AV, Windows Update (WSUS), Enterprise CA, 2008 AD Domain Controller as well as a Test/Dev environment for our software developers. • Responsible for the clean up and organization of our 2003 Active Directory domain.• Deployed and configured M0n0wall firewalls in Houston and branch office to replace antiquated Sonicwall devices that helped us stabilize our VPNs and gave us greater monitoring insight.• Responsible for bringing Sophos Endpoint Protection to NSA to protect our server and desktop infrastructure. • Implemented Spiceworks for a Helpdesk solution and trained our team on it.• Worked directly with 3rd party networking team to redesign our server room data cabling to be more tidy and efficient. • Responsible for all networking changes and updates within the company.• Supported all end users in Houston and branch locations as Helpdesk & Desktop Support.

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Houston, Texas Area

• Supported Active Directory in a multi-site environment and all other duties as listed as well as taking more of a leadership role for the team.• Supervised daily tasks for the Helpdesk and provided guidance and training for our Helpdesk Analyst• Managed the roll out of new IBM desktops for our Bill Pay team.• Setup and configured virtual machines on Windows desktops & servers as well as Mac OS (VMware vSphere & Fusion).• Supported Mac laptop and desktop machines running Snow Leopard.• Supported iPhones on our MS Exchange mailbox system.------Title: Windows System Administrator (Aug 2006-Dec 2008)------• Supported Active Directory in a multi-site environment with Group Policy Objects and user/group administration.• Installed, designed and implemented a WSUS solution for each company site to manage window updates.• Responded to emergency calls from the helpdesk or from pages/emails relating to systems performance, diagnosis of problems, or repairing problems. • Responsible for Backup and Recovery of corporate environment utilizing Veritas NetBackup.• Responsible for all Back Office hardware and software purchases and licensing.• Supported ShoreTel VOIP telecomm infrastructure in Portland & Houston.• Responsible for updating, creating and reporting on Helpdesk requests.• Responsible for the management of system images for all hardware platforms• Supported and configuring remote users for VPN connectivity.• Responsible for the support and upgrade of Blackberry Enterprise Server (BES) and all Blackberry devices.

I was able to transfer to another Compucom Contract account when my family was relocated to the Pacific Northwest after my spouses promotion. This position was not fulfilling and bored me as I had to take a lower level position. I soon looked for a more challenging position once I settled in to my new area.-Performed 3rd level desktop support of IBM Thinkpad based inventory, Updating Active Directory accounts.-Updated laptop BIOS, software and all hardware.-Installed company standards in software (Windows and Linux OS) for desktop computing as well as new updates for wireless technologies.-Replaced hardware on laptops as needed. -Troubleshot laptop network (wired and wireless) issues in campus buildings and training clients on new available wireless technologies

Worked at Pfizer under contract with Compucom Inc. as a Helpdesk Analyst and then a 2nd level PRC Analyst after 10 months with the organization. PRC Analyst:-Performed 2nd level account management for NT, Active Directory and Exchange accounts.-Performed administration of client home drives, including but not limited to creations, moves and quota increases.-Worked with technicians & clients to resolve issues. Escalate to 3rd level when necessary.-Performed account management according to the variety of procedures for secure account administration across Pfizer globally.-Assessed and handled Help Desk management issues in lieu of team leads when they are unavailable.Helpdesk Analyst:-Handled first level support issues for over 70,000 clients utilizing hundreds of applications.-Supported clients in a vast array of environments, including remote access, automation, and laboratories.-Chosen as a Subject Matter Expert in Ariba