Nigel Richardson Email & Phone Number

Melbourne, Vic, Au

Basingstoke, Hampshire Uk, Gb

Madrid, Madrid, Es

Guildford, Surrey, Gb

Responsible for Business strategy, Execution and Growth across BAE Systems Applied Intelligence Telecommunications portfolio.Managing executive client relationships across the nations largest telecommunications carriers; Delivering large-scale solutions in the compliance and National security arenas.

Brisbane, Queensland, Au

UNIFY Solutions is a leading AU / NZ based Identity, Access and Security company that helps organisations provide their customers with secure and reliable access to services - from any location and from any device. As UNIFY Solutions' Professional Services Lead, I had responsibility for On time, On budget, High quality delivery of all Professional Services engagements across the organisation.As UNIFY Solutions’ Strategic Engagement Manager, I had both National and Regional (with a keen focus on Victoria and ACT) responsibilities across end-to-end sales and delivery activities.Restructuring UNIFY's Professional Services business, relentlessly focusing on delivering excellence to our clients, delivering quality, process, efficiency and profitability improvements.

Sydney, New South Wales, Au

Providing specialist consulting at the intersection of Business and IT

► Strategic & Operational leader for Systems Integration, Consulting and Development business► Full Profit & Loss accountability. $40m revenue, > 180 employees, 6 geographies ► Delivering business & technology solutions to clients across multiple industry groups in both the public and private sector► Direct report to Managing Director► Strategic / Management Consulting► Enterprise Information Management ► Information Management ► Identity & Security Management ► eCommerce► Enterprise Asset ManagementKey achievements► Secured multiple major (multi-million dollar) projects including strategic wins with Standard Bank of South Africa, Tasmanian Dept of Education, Federal Clean Energy Regulator and Telecom New Zealand► Oversaw development of, and execution against targeted offering “Practice Plans” ► Rolled out the CGI standard “Engagement HealthCheck” process, implementing remedial actions as required to ensure zero “Red” delivery projects on an ongoing basis► Successfully completed integration of two disparate (CGI and former Logica) teams into one cohesive unit, harmonising business practices across the strategy, sales and delivery lifecycle► Increased employee satisfaction from 7.1 to 8.0/10, decreased voluntary turnover and maintained <2% subcontractors► Delivered customer satisfaction scores of 9.0/10 (New process rolled out across former Logica clients)►Directly managed team of 11, including State Managers, Practice Leaders and HR / Finance functions► Worked with other “Tier Leads” (ITO, Applications Management) to define and fully implement an account-based model to grow wallet share from strategic accounts

Director, Consulting Services / Service Delivery Director - CGI Australia Business Unit. ► Various internal and client-facing roles, culminating in:► Full Profit & Loss accountability. $25m revenue, > 110 employees, 5 geographies ► Delivering to clients across multiple industry groups in both the public and private sector► Direct report to Managing Director► In parallel delivered a series of hands-on, client-facing Project Manager, PMO and Senior Consultant roles for a number of high profile clients. ► In parallel filled a number of Internal Business Unit roles relating to Business Development, Risk management and Quality management / Assurance.Key achievements► Exceed targets in CGI’ “Managing for Excellence” Scorecard, measuring multiple metrics across Shareholders, Clients, and Staff, supporting Business Unit achieving milestones for Profit Participation.► 100% track record of profitable and successful delivery engagements. No "Red" Delivery Projects► Met / exceeded corporate target of 87% staff utilisation across project staff.► Successfully supported succession planning initiatives which permitted rotation of key members of account delivery teams with no client / delivery impact► Personally delivered client-project success at ATO, Centrelink, Telstra, VicRoads, Vic Dept of Health etc

Numerous consulting roles in the Mobile Telecommunications sector. Working primarily with clients from the Vodafone group in Germany, Portugal, Spain, Belgium & Poland.I became a recognised Subject Matter Expert in the area of GSM Mobile telephony customer care and billing solutions and worked on numerous projects to enhance systems supporting the rapid growth of AMS's clients. Working as part of an organisation with a pan-European strategy, I worked both as a leader and member of highly diverse teams. Leading teams with members originating from up to 10 different countries, all working together to achieve a common goal gave me a solid grounding in effective management and leadership skills.Home Office transfer from London UK to Melbourne Australia June 2003. AMS acquired by CGI 2004

Master Of Business Administration (Mba), Bsc (Hons), Computer Science, Economics

3 "A" Levels - Economics "A", Computer Science "B", Mathematics "D"