Nigel Walker Email & Phone Number

Stratford-Upon-Avon, England, United Kingdom

Accountable for the management of a portfolio of Verizon’s largest Global accounts. I am responsible for the overall program success of the accounts as measured against the approved business case, contractual deliverables and key customer satisfaction criteria. This involves overall accountability for implementing customer approved account governance, and managing all critical executive level customer escalation communications.Also accountable for ensuring seamless and effective management,… Show more Accountable for the management of a portfolio of Verizon’s largest Global accounts. I am responsible for the overall program success of the accounts as measured against the approved business case, contractual deliverables and key customer satisfaction criteria. This involves overall accountability for implementing customer approved account governance, and managing all critical executive level customer escalation communications.Also accountable for ensuring seamless and effective management, and alignment across all critical cross functional areas/roles within HCL Tech and Verizon, and with third party partners to achieve the required business outcomes for HCL Tech, Verizon and the client, including close collaboration with functional executives from Sales, Operational teams, Finance, PCM, Product Management, Commercial Management and Legal. Show less

Stratford-Upon-Avon, England, United Kingdom

Dedicated to, and accountable for, some of Verizon’s largest Global accounts. Responsible for the overall success of the accounts, setting strategic direction, driving customer satisfaction, acting as trusted adviser to the customer Executive team, managing all critical executive level customer escalation communications, operating cross-functionally to deliver the required business outcomes and establishing - and running - effective account governance.

Reading, United Kingdom

Accountable for EMEA Business Operations; driving key thought leadership in the evolving Global Operations landscape and ensuring Verizon’s interaction with its clients delivers a differentiated service experience that builds customer loyalty. Builds trust and credibility at all levels within Verizon and thereby identifies new business priorities and opportunities to achieve Global Operations objectives. Responsible for planning and leading timely execution of initiatives that transform the… Show more Accountable for EMEA Business Operations; driving key thought leadership in the evolving Global Operations landscape and ensuring Verizon’s interaction with its clients delivers a differentiated service experience that builds customer loyalty. Builds trust and credibility at all levels within Verizon and thereby identifies new business priorities and opportunities to achieve Global Operations objectives. Responsible for planning and leading timely execution of initiatives that transform the business and meet business objectives, in addition to managing the overall change program for EMEA ensuring effective program structure and governance is in place. Additional responsibilities include:Develop, track and report on key metrics and financial objectives that drive targeted business outcomes Develop and implement communication programs that ensure the EMEA organisation understand, and can execute, against the global strategyDevelop and lead programs that improve on-line adoption and utilisation as well as assess other tools that drive business value Coordinate and deliver programs that ensure a holistic, managed end to end and consistent service model for customers, by service tier, and at the right cost to serveLead cost realisation and customer satisfaction benefits from all Lean Six Sigma & Vendor Management initiatives across EMEALead the design and on-going achievement of the manpower plan for EMEALead a consolidated and effective Business Operations function that delivers value to the EMEA business as well as being seen as generating new ideas and initiatives that add value to the business globally Show less

Accountable for the overall program success of a strategic enterprise account as measured against the approved business case, contractual deliverables and key customer satisfaction criteria.Overall accountability for implementing customer approved account governance, and managing all critical executive level customer escalation communications.Accountable for ensuring seamless and effective management and alignment across all critical cross functional areas/roles within Verizon… Show more Accountable for the overall program success of a strategic enterprise account as measured against the approved business case, contractual deliverables and key customer satisfaction criteria.Overall accountability for implementing customer approved account governance, and managing all critical executive level customer escalation communications.Accountable for ensuring seamless and effective management and alignment across all critical cross functional areas/roles within Verizon and with third party partners to achieve the required business outcomes for Verizon and the client on assigned deals, including close collaboration with functional executives from Sales, Operational teams, Finance, PCM, Product Management, Commercial Management and Legal. Show less

Providing Verizon’s top tier clients in EMEA with a dedicated point of contact for strategic and transformational insights, orchestration of engagements across Verizon and senior relationship development.

Management of the complete portfolio of infrastructure and application support services, and the development of the requirements, procurement strategy and implementation of the Service Integration capability fundamental to the selective multi-sourcing model chosen for National Grid IS. Responsible for maintaining service to the business during a significant Transition and Transformation programme.

Successfully managed a team of 650 IT professionals, on an interim basis, delivering compute, network and desktop services to over 30,000 National Grid users. Whilst in the role governance processes were streamlined, cost efficiency initiatives delivered against a stretch budget target, prudent refresh of aging technology projects initiated and service levels significantly improved.

Developed a sustainable multi-sourcing strategy for IS taking into account changing market dynamics, business requirements and organisational maturity. The strategy is fundamental to the transformation of IS and is currently being implemented. Whilst in this role also delivered a comprehensive discovery exercise across IS that formed the basis for a number of benchmarking studies and informed the end state vision for the organisation.

Merged the telecommunications operational departments comprising ~50 network professionals in the UK and US into a single coherent operating unit and established a global operating model for the function. Delivered enterprise wide voice and data connectivity to over 30,000 users. Also led the strategy for the re-tendering of the National Grid operational telecommunications contract and conducted regulatory negotiations with Ofgem.

Managed the day to day delivery of outsourced infrastructure services across National Grid.

Managed the initial phases of a major infrastructure transformation programme prior to taking over responsibility for day to day operations.

Led the technical negotiations associated with the outsourcing of all infrastructure services for National Grid. This required the management of a team of ~20 subject matter experts and close liaison with the Commercial, HR and Legal streams.

Successfully managed a number of major telecommunications programmes, including the implementation of a private microwave network, consolidation of 13 Regional Network Management Centres into 1 and major office relocations. Led the technical stream for the outsourcing of telecommunications in 1996; this involved developing requirements, procurement strategy, technical negotiations and transformation. Went on to successfully manage the contract, including the delivery of strategic WAN and… Show more Successfully managed a number of major telecommunications programmes, including the implementation of a private microwave network, consolidation of 13 Regional Network Management Centres into 1 and major office relocations. Led the technical stream for the outsourcing of telecommunications in 1996; this involved developing requirements, procurement strategy, technical negotiations and transformation. Went on to successfully manage the contract, including the delivery of strategic WAN and LAN refresh programmes. Show less

Responsible for the conceptual design of telecommunications systems for a complex of offshore gas platforms

Responsible for the development of functional, design and equipment specifications for offshore telecommunications systems

Start-up technical consultancy working with a number of North Sea Oil companies

Management of telelcommunications projects