Nigel Ziegler Email and Phone Number

 Responsible for the guidance toward, and achievement of, sales targets and K.P.I's. Including weekly and monthly reporting Point of escalation for complaint resolution and problem solving Team recruitment  Managing team performance; including performance reviews, managing (mis)conduct and ensuring all policy, procedural and behavioural guidelines are being adhered to, rectifying where necessary On-brand training of customer service and sales procedures, leading by example… Show more  Responsible for the guidance toward, and achievement of, sales targets and K.P.I's. Including weekly and monthly reporting Point of escalation for complaint resolution and problem solving Team recruitment  Managing team performance; including performance reviews, managing (mis)conduct and ensuring all policy, procedural and behavioural guidelines are being adhered to, rectifying where necessary On-brand training of customer service and sales procedures, leading by example and providing ongoing support Rostering and payroll management Liaison with Brand representatives Optimizing stock processing and discrepancy investigation  Visual Merchandising, both working to directive and improvising where necessary to display the most relevant product possible Liaising with product allocators and design teams to optimize store results Show less

Overseeing the Departments of Nike Sportswear, Jordan, Basketball and iD and supporting NikeSB within the largest Nike store in the world (NikeTown London) - Surrounded by a great team, great support and the greatest sporting Footwear and Apparel available.  Overseeing daily operations across multiple categories; Skate and Snowboarding, Men's Sportswear, Basketball, iD and Jordan. Financial forecasting and wage projections; analysing and improving the relevant categories' sales… Show more Overseeing the Departments of Nike Sportswear, Jordan, Basketball and iD and supporting NikeSB within the largest Nike store in the world (NikeTown London) - Surrounded by a great team, great support and the greatest sporting Footwear and Apparel available.  Overseeing daily operations across multiple categories; Skate and Snowboarding, Men's Sportswear, Basketball, iD and Jordan. Financial forecasting and wage projections; analysing and improving the relevant categories' sales performance Managing performance of a team of 32; including performance reviews, managing (mis)conduct and ensuring all policy, procedural and behavioural guidelines were adhered to, undertaking necessary actions to rectify where necessary Delivery of ongoing training; covering brand, conduct, service and engagement Rostering for up to 60 staff, and managing HR functions; including recruitment, induction and training of team members Maintaining and initiating contact with Brand Presentation Departments ensuring all marketing initiatives are implemented correctly, highlighting changes that require attention Coordinating launch events of new products, adhering to brand policies, and hosting VIP guests such as Signature athletes and talent Presenting to Senior Leaders and Category Heads from Global HQ, and participating in Category summits to assist in adjustments to brand strategies Maintaining contact with Western European HQ allocation teams ensure the correct and current assortment is present. Identifying and sourcing alternative and additional product to increase category performance Show less

• Management of (Two) Quiksilver flagship stores.• Responsible for the guidance toward, and achievement of, both Sales targets, and Key Performance Indicators (K.P.I's).• Staff Hiring, Training and Roster Management during peak seasonal fluctuations.• Payroll management.• Monthly reporting (including, sales, wage spend and stock reporting)• Inbound and outbound Stock processing, and discrepancy investigation and resolution.• The adherence to, and training of… Show more • Management of (Two) Quiksilver flagship stores.• Responsible for the guidance toward, and achievement of, both Sales targets, and Key Performance Indicators (K.P.I's).• Staff Hiring, Training and Roster Management during peak seasonal fluctuations.• Payroll management.• Monthly reporting (including, sales, wage spend and stock reporting)• Inbound and outbound Stock processing, and discrepancy investigation and resolution.• The adherence to, and training of, Customer Service and Sales procedures• Visual Merchandising, including window and floor displays, both working to a directive and improvising where necessary to display the most relevant product possible.• Liaising with product allocators, visual merchandising and design departments to improve and refine store results and appearance• Product Knowledge training • Involvement and liaison with Team riders to ensure the latest and most relevant product was being dispatched and worn Show less

• Ensuring the smooth and successful running of a sales kiosk for Dell Computers.• Sales and customer service; selling and providing information to ensure customers are purchasing the most appropriate product for their needs.• Hiring, training and rostering of staff, and subsequently coaching sales and communication abilities.• Handling customer objections and resolving customer complaints to a satisfactory outcome.• Daily, weekly and monthly reporting to Regional and… Show more • Ensuring the smooth and successful running of a sales kiosk for Dell Computers.• Sales and customer service; selling and providing information to ensure customers are purchasing the most appropriate product for their needs.• Hiring, training and rostering of staff, and subsequently coaching sales and communication abilities.• Handling customer objections and resolving customer complaints to a satisfactory outcome.• Daily, weekly and monthly reporting to Regional and National Management.• Visual merchandising duties and ensuring the most appropriate and relevant material was being displayed. Show less

• 360° Recruitment responsibilities• Sourcing, interviewing and guiding candidates into appropriate positions and employment.• Maintaining and improving existing client relationships, as well as sourcing new client opportunities for Windsor Recruitment.• After-placement management to ensure a smooth transition for candidate and client• Maintaining a 'Candidate-Care' focus to ensure enjoyment and longevity for candidates in their achieved roles.• Communicating and… Show more • 360° Recruitment responsibilities• Sourcing, interviewing and guiding candidates into appropriate positions and employment.• Maintaining and improving existing client relationships, as well as sourcing new client opportunities for Windsor Recruitment.• After-placement management to ensure a smooth transition for candidate and client• Maintaining a 'Candidate-Care' focus to ensure enjoyment and longevity for candidates in their achieved roles.• Communicating and co-operating with other departments within the business for the best interests of both client and candidate (such as the Temporary placement and Executive Placement Department)• Ensuring Personal and Team targets were met Show less

• Assisting in maintaining the successful running of a flagship retail store for a premium label.• Assisting the Manager with the daily store operations.• Recruiting, and training staff and roster management.• Customer Service and sales duties.• Visual Merchandising duties.• Stock processing responsibilities• Weekly and Monthly reporting to a National Head Office

• Worked alongside Store manager to ensure smooth running of day-to-day retail operations.• Management of staff working on the sales floor to ensure optimum results• Customer service and retail sales.• Stock processing and control.• Training staff and liaising with other departments to ensure product knowledge and company product initiatives were understood and promoted on the shop sales floor.• Visual merchandising to Global company guidelines.

• General day-to-day management of a retail store.• Customer Service and retail sales.• Hiring and training team members along company sales and procedural guidelines.• Stock processing responsibilities.• Visual Merchandising responsibilities.• Liaison with Buying, Allocating and Visual Merchandising departments to maximise opportunities for the store, and company.• Daily, weekly and monthly reporting to Company Head Office.

• Assisted Store Manager in the running of a store for Australia's number one youth-oriented fashion retailer.• Customer Service and retail sales.• Hiring and Training of retail staff.• Visual Merchandising to company standards and directives.• Inbound and outbound Stock processing.

• Front-line customer service responsibilities.• Training and orientation of new staff members to acceptable company standards.• Stock control and Stock level maintenance.• Cash control responsibilities for mobile outlets and seasonal staff.• Department Supervisor role during peak periods and vacations of Supervisor staff.• Staff supervisory duties for corporate functions and events.