Nihal Capan Email & Phone Number

Türkiye

Coaching and mentoring to multiple teams in located different countries for adapting the Agile frameworks. Motivating teams to productivity, cross-functionality and self-organisation.Supporting and coordinating the teams' interactions with other teams while doing their job. Eliminating the obstacles (removing impediments) to keep teams' time for creating increments.Organizing and facilitating Agile events (Scrum) Calculating team capacity in meticulous. Organizing all about quarterly plannings.Creating and managing the Eazy BI metrics of project, providing KPI.Managing the project and teams' pages in Confluence, Jira Sprints and Releases of the project.Tracking change management activities and communication of release deployments. Preparing depth presentations in needs. Providing Agile trainning presentation as well.Meeting with other Agile Leaders in company to continuous improvement (grow together).Organizing team building activities.Onboarding Buddy for new hires.Communication with other leaders in the company vertically and horizontally.Leading Agile transformation of new acquisited organisations.

İstanbul

Coaching and mentoring to multiple teams in located different countries for adapting the Agile frameworks. Motivating teams to productivity, cross-functionality and self-organisation.Supporting and coordinating the teams' interactions with other teams while doing their job. Eliminating the obstacles (removing impediments) to keep teams' time for creating increments.Organizing and facilitating Agile events (Scrum) Calculating team capacity in meticulous. Organizing all about quarterly plannings.Creating and managing the Eazy BI metrics of project, providing KPI.Managing the project and teams' pages in Confluence, Jira Sprints and Releases of the project.Tracking change management activities and communication of release deployments. Preparing depth presentations in needs. Providing Agile trainning presentation as well.Meeting with other Agile Leaders in company to continuous improvement (grow together).Onboarding Buddy for new hires.Leading Agile transformation of the recently acquisited Digital Planet.

Istanbul, Turkey

As a Scrum Master: Organizing and facilitating Scrum events. Running communication for scheduled releases. Supporting the Software Development team and coordinating the team's interactions with other teams while doing their job. Removing the impediments of SD team. Calculating team capacity in meticulous. Tracking and reporting of tasks' statuses.As a Business Analyst: As the first point of contact for the Software Development Team, reviewing and prioritizing all incoming requests, detailing business requests and forwarding them to the team. Review of user acceptance tests. Creation of release notes in release deployments. Writing SQL select queries for non-complex reports when requested. Providing some status reportings to managers.

- Single point of contact for needs of the CRM projects- Managing and operating implementation steps - Determine and planning development/improvment needs of application - Job and process analyzing and fix the rules of running- Follow up CRM projects, tasks and KPIs- Demonstrated ability to effectively establish and maintain strategic working relationships with peers and constituents at all levels of the organization- Provide input to the master data migration process and validate results- Data managing, migrating and validating - Managing the compatibility tests- Create custom reports of requested from directly (SQL) database- Providing reports that requested by government- Instructing to all level users- Provide and design content of user manual/help guides/faq- Managing the ISO9001 & ISO27001 documentation and audit.- KPIs- Managing service, billing and reporting operations of 2 strategic customers

- Determine and planning development/improvment needs of application that MS CRM application about sales and customer relations department. Data migratations, compatibility tests and instructing these users.- Managing and operating the members of customer relations team - Reporting CR activities.- Reporting CR sales and services - Managing the issued customers (problem solving)- Analyzing and reporting the customer satisfaction survey results- Full support to ISO9001 & ISO27001 processes

- Determine and planning development/improvment needs of application that MS CRM application about sales. - Finding new customers and create corporate sales opportunities- Pre sales (finding needs, calculating costs, ROIC), quote, order, contract activities - After sales activities