Manage a team of process and operations managers to develop and execute Capital One’s credit card debt collection strategy.• Accountable for the performance and quality monitoring of multiple domestic and off-shore 3rd party vendors, including collection agencies, law firms and insolvency processors. • Provide recommendations to senior leaders, along with supporting analysis, on initiatives to achieve the objectives of the collections program.• Lead cross-functional working groups, including business analysts and product managers, to execute strategic initiatives related to the collections program.• Execute RFPs from end-to-end, from drafting business requirements, selecting vendors and negotiating contracts, to setting up new contact centers.• Oversee risk management activities to set up appropriate governance and controls, to adhere to industry regulations.

Accountable for the end-to-end business process management of two key card product features; Credit Card Insurance and Installment Payment Plans.• Built and continually improved a suite of automated controls to ensure the execution of the product features matched their intent.• Managed the performance and quality of the insurance vendors who partnered with Capital One to underwrite and service the insurance product.

Project Manager for continuous improvement, manufacturing cost savings and operator performance improvement.• Led projects from start to finish, following Lean Six Sigma principles and tollgate process.• Developed a piece-work incentive pay scheme for operators, based on timed studies and data analysis.• Designed and implemented floor layouts to optimize use of space and improve process flow.• Developed production and manufacturing KPIs for all Canadian plants.• Co-ordinated with vendors and OEMs for implementation of new machinery and equipment, from procurement to installation.

• Used SAP (APO & R3) ERP system to plan the batch production of Vitamin Water across Canada.• Analyzed forecast, sales history and inventory to create short and mid-term production plans.• Executed production plan with contract manufacturers and multiple raw material suppliers.• Managed business KPIs and working capital through the effective use of MRP settings.• Presented monthly cost analysis of Vitamin Water account.Project Manager for ongoing Lean 6 Sigma Green Belt project.

One of 3 leadership associates in Coca-Cola's national 2-year management trainee rotational program.Project Manager, Year 2:• Member of the Program Management Office (PMO), leading cross functional cost savings projects for plants across Canada.• Led projects using Lean Six Sigma principles, developing project plans and charters and progressing through tollgate review system with project sponsors.• Selected to the Operation Excellence (OE) 6 Sigma Green Belt Program. • Based in Brampton, ON.Manufacturing Supervisor, Year 1:• Rotated through various management roles in Manufacturing, Warehousing and Distribution. • Supervised unionized operators, assigned work and managed labour requirements. • Carried out Continuous Improvement (CI) initiatives focussed on manufacturing cost savings.• Developed SOPs for key processes, management routines for supervisors and provided training to operators.• Based in Richmond, BC.

• Followed all maintenance carried out on Air Canada’s fleet of Honeywell APUs(Airbus A320 family) at Aveos and kept customer informed of progress.• Developed and proposed maintenance workscopes for each APU visit to customer, to bring engine back to serviceable condition.• Liaised daily with Aveos Production Team, Supply Chain Team and Customer Service Managers.• Prepared shop visit and investigation reports for each engine visit, detailing incoming findings and all work performed.• Analyzed historical engine visit data to assess feasibility of making changes to existing APU maintenance program.• Presented at bi-annual review meetings to Air Canada Engineering, regarding APU shop findings, reliability and on-wing recommendations for their engines.