Nihal Rao Email & Phone Number

Toronto, On, Ca

Vaughan, Ontario, Canada

Rotational program in commercial lending at Roynat Capital, Credit Risk and Technology & Innovation Banking.Rotation I : Roynat CapitalRotation II : Risk management

Toronto, Ontario, Canada

- Strategic recruitment within financial services and accounting for clients across Ontario.- Business development, cold calling, relationship management and end to end recruitment solutions.

Mississauga, Ontario, Canada

Doha, Qatar

Enhanced customer experience by analyzing passenger data and providing strategic insights via management reports and presentations to aid in resource reallocation, resulting in a 25% reduction in customer wait times.• Spearheaded the charter operations project by negotiating with airport regulators & logistics clients, and ensuring timely execution of project deliverables, resulting in an 18% increase in ancillary revenue.• Pioneered the implementation of digital customer interface technology by a creating technology adoption roadmapand identifying scope for continuous improvement, which led to a cost saving of $50K.• Developed an internal communications system that eliminated duplication through iterative learning collaborationwith multiple stakeholders, improving customer complaint resolution turnaround time by 20%. • Improved employee satisfaction and performance among the boarding gate team by influencing management to clearly define job roles and identifying redundancies, increasing productivity by 5 FTE annually.

Doha, Qatar

Airport customer service and operations. Used data-driven decision-making to enhance customer experience at airport touchpoints.

Master Of Business Administration - Mba, Finance

Activities and Societies: Director, Supply Chain and Operations Management Club

Bachelor Of Commerce - Bcom, Marketing