Nihchal Suri Email & Phone Number

California, United States

San Francisco, California, United States

- Adeptly manages and resolves approximately 200 tickets each quarter, encompassing tier 0 and tier 1 ticket requests for the HR, HRIS, Benefits, Compensation, Payroll, Equity, and Environment teams, consistently exceeding expectations and ensuring smooth operations- Lead stakeholder training on systems enabling a shared service model. Resulting in team readiness to provide Tier 1 support across all people team organizations (Payroll, Equity, Compensation, Environment, etc.), optimizing operations and service delivery- Develop and custom JIRA dashboards, providing actionable insights into evolving trends and conducting data analysis critical for enhancing documentation processes and driving continuous improvement initiatives- Bolster the onboarding process by providing mentorship and training to new hires, leading to improved quality assurance, and substantially reducing their ramp-up time- Uphold meticulous documentation and rigorous process standardization, guaranteeing seamless service continuity as well as precision and unity in issue resolution- Diligently collaborates with legal experts to successfully navigate complex unemployment claims, upholding strict legal compliance standards throughout the resolution process.

San Francisco, California, United States

- Developed a comprehensive onboarding plan for seamless integration of new team members. Structured and engaging experience promoted rapid acclimation, accelerated productivity, and fostered a sense of belonging- Exceeded Expectations rating and promotion due to exceptional expertise and performance. Recognized as a go-to in-house expert, consistently delivering outstanding results and contributing to team success- Collaborated with cross-functional teams to organize highly impactful "lunch-n-learn" presentations on specific teams and their functions, enhancing collaboration and enabling our teams to better serve our internal employees- Pioneered innovative solutions to overcome team collaboration challenges across various suite functions, empowering seamless workflow and fostering cohesive teamwork

San Francisco, California, United States

- Orchestrated 1,000+ interviews across CX, Revenue, and Foundation departments. Ensured a seamless recruitment process, top-tier talent acquisition, and met company SLAs (99% Communication SLA, 93% 1-business day SLA).- Served as the go-to goalie for an internal Slack channel, providing support to internal stakeholders regarding employee referrals. Expertly handled and resolved over 80 requests within a three-month period, ensuring a resolution.- Formed strategic partnerships with Faire and Zoom's recruiting coordinators to create an inclusive open forum. Enabled dynamic discussions, fostering development, and promoting a culture of continuous improvement.- Championed organization-wide collaboration for Account Manager hiring sprint. Orchestrated 70+ interviews, securing a remarkable 100% acceptance rate with 11 offers extended and accepted.

Santa Clara, California

- Curating a complete solution for customers while maintaining high customer service standards- Providing customers with in-store service and support for Apple products and services, such as device set up, troubleshooting, usage tips and tricks, etc.- Addressing customer concerns and complaints while maintaining a level of professionalism consistent with Apple values and mission - Working synchronously with multiple teams within the store to achieve team and individual goals- Continued training on Apple products and related features, diversity and inclusion, customer service, etc.

San Francisco Bay Area

- Driving top-line store sales results and growing the business through action and productivity- Demonstrated excellent customer service by proactively engaging with customers, reading cues, and responding effectively- Delivered friendly and efficient cash wrap experience by processing customer transactions accurately and adequately- Assisted with projects as needed including markdowns, re-tickets, and the mark out of stock process

San Francisco Bay Area

- Promoted a safe testing environment for aspiring students.- Pushed students to care about academic futures and promote academic integrity.- Had to prepare and keep a close count of testing materials.

Bachelor Of Science - Bs, Business Administration Concentration In Marketing

Activities and Societies: Organization: Marketing Association

High School Diploma