Nik Randall Email & Phone Number

Minneapolis, MN, US

Optum Serve - Business Administration and OperationsProgram Execution & Surveillance (PE&S) LeadEnterprise Risk and Issue Management development and program leadCapital Project and Budget Oversight ManagementStrategic Priority Impact Functional Areas Lead and working group member

Eden Prairie, Minnesota, United States

Senior Project Manager, Pre-Implementation Operational Readiness - OptumServe Shared Services

Eden Prairie, Minnesota, United States

Project Manager, Implementation - OptumServe Shared Services

Eden Prairie, Minnesota, United States

Eden Prairie, Minnesota, United States

St Paul, Minnesota, United States

• Read consumer complaints and summarized key themes in mediation letters to consumers and businesses to reach a mutually beneficial compromise.
• Engaged consumers and high-level business representatives by phone to mediate urgent complaints and reach critical agreements in a timely manner.
• Analyzed and tracked trends in consumer complaints and developed strategies to address persistent or recurring problems identified by trend results.
• Researched consumers' questions and provided immediate feedback to assist consumers in determining the appropriate course of action to resolve their problem.

Northfield, Minnesota

• Led emergency medical responder students in skills practice sessions as part of their class time.
• Introduced and demonstrated all skills before leading and evaluating hands-on practice.
• Employed personal experiences along with knowledge from my own class to teach and help students memorize skills.

US Bank Stadium, Minneapolis, Minnesota

• Worked with a partner to cover an assigned section of US Bank Stadium during events.
• Provided basic life support, first aid, and general customer service to all fans, as requested.
• Applied and further developed ability to work and focus in a high stress, fast-paced environment.

Northfield, MN

• Analyzed patient level healthcare data using Stata Data Analysis Program to identify trends.
• Worked with two other students and an advisor to examine multiple lines of inquiry into various datasets.
• Developed and presented a project poster detailing findings through text, charts, and graphs.