Nikalia Dinunno Email & Phone Number

United States

United States

• Demonstrated proficiency in a range of technical domains, including Fusion Risk Management Implementations, Creation of Conga outputs through Word, PDF, and Excel, and creation of UAT Scrips for system users.• Collaborated closely with clients to understand their technical needs and business objectives.• Involved in end-to-end project lifecycles, from initial requirements gathering to implementation, testing, and post-implementation support.• Created detailed technical documentation, including system architecture diagrams, project plans, and technical specifications.• Back and front-end configuration of Fusion objects such as; page layouts, fields, email alerts, record triggered flows, and more.• Resolved critical technical incidents promptly to minimize downtime and maintain business continuity, operations resilience, crisis/incident management and more.As a forensic data analyst at BDO, I have spent time helping clients from various industries; such as healthcare, finance, manufacturing, life insurance, pet care and food, to implement the Fusion Risk Management platform to fit all of their needs. Covering Business Continuity, Operations Resilience, Third-Party Risk Management, Disaster and IT Recovery, from the first initial discovery meetings to direct their needs and functionalities of the platform to training the clients on demonstrations and run-throughs. We collaborated with cross-functional teams to ensure client satisfaction and project success. In part with aiding in the transition to the SaaS platform, I also created training materials, documentation and User guides to facilitate learning, system operation along with leaving the client with a log of changes and creations for them to review back on. When not implementing new clients, I also assisted with continuation support to help diagnose complex technical issues, identify root causes, and implement effective solutions for any issues or breaks that may arise within the platform.

Austin, Texas Metropolitan Area

• Oversaw monthly and daily financials for three prominent hospitals in the Austin Metro area.• Managed the month-end close process and analyzed patient records to align them with monthly financials by department and hospital.• Prepared reports for in-depth analysis and assisted in new product cost analysis.• Conducted statistical, financial, and cost analysis using tools such as Discern, Kronos, Tableau, and MOSAIC.• Identify areas of financial risk and develop strategies to mitigate those risksIn my role as a Financial Analyst in the healthcare sector, I played a pivotal role in ensuring the fiscal integrity of the 3 hospitals overseen in the Austin Metropolitan Area. My responsibilities involved conducting detailed financial analyses, tracking and evaluating budget performance, and providing valuable insights to support strategic decision-making within the healthcare context. Collaborating closely with various departments, I contributed to the development and maintenance of financial models, offering a comprehensive view of revenue streams, cost structures, and financial trends. My work extended to budget planning and forecasting, aiding in the optimization of resource allocation for improved operational efficiency. I also prepared financial reports, conducted variance analyses, and presented findings to senior management, fostering a data-driven approach to financial management. My role as a Financial Analyst in the healthcare setting required a nuanced understanding of both financial principles and the unique challenges of the healthcare industry, with a commitment to balancing financial sustainability and the delivery of high-quality patient care.

Chicago, Illinois, United States

• Developed a new platform specific to Blackhawk Network for billing, processing, client interface, ad-hoc and adjustments.• Aided in the transition of manual to automation for the companies reporting platform.• Handled customer inquiries and billing options, as well as adjustments to monthly reports and contracts.• Generated 70 monthly reports and 30 daily reports throughout each month with client interface.• Generated solution overview documentation and provided clear communication to end-users.As a Settlement Operations Analyst II at Blackhawk Network, I played a key role in enhancing operational efficiency and accuracy. I spearheaded the development of a new platform tailored to Blackhawk Network's needs, covering billing, processing, client interface, ad-hoc operations, and adjustments. Contributing to the company's shift from manual to automated reporting, I managed customer inquiries and billing options while overseeing adjustments to monthly reports and contracts. My responsibilities included generating a substantial volume of monthly and daily reports with a focus on client interface. I facilitated effective communication by creating solution overview documentation and collaborated closely with IT teams on quality assurance testing for system enhancements. Additionally, I identified and resolved discrepancies in billing and processing, ensuring precise financial reporting. My role extended to analyzing settlement discrepancies and proposing efficient solutions, managing and optimizing settlement processes for timely payment disbursements, and actively contributing to ongoing process improvements aimed at increasing efficiency and accuracy within Blackhawk Network's settlement operations.

Elmhurst, Illinois, United States

• Managed store operations, employee pay plans, scheduling, and hiring.• Worked closely with senior management to ensure customer and employee satisfaction.• Assisted in car sales, customer interactions and experiences, employee roles and responsibilities as well as day to day delegations such as movement of cars, and rotation of new and old inventory.• Managed social media and promotional activities such as photographing cars on promotion and marketing the vehicles to platforms such as Facebook and Instagram, reviewing and responding to customer feedback online through Google, Facebook, Yelp, etc.• Assist in analyzing financial data, including sales, expenses, and budgeting, to identify areas for improvement and develop financial strategies to increase profitability for the dealershipIn my role as a Finance and Marketing Specialist at Al Piemonte Buick GMC, I assumed a multifaceted position overseeing various aspects of store operations. Responsibilities included managing employee pay plans, scheduling, and hiring, with a focus on ensuring optimal customer and employee satisfaction. I actively participated in car sales, handling customer interactions, and orchestrating day-to-day operations, such as the movement and rotation of inventory. My role extended to managing social media and promotional activities, leveraging platforms like Facebook and Instagram to market vehicles and engaging with customers through online feedback channels. I played a pivotal role in developing and implementing marketing strategies aimed at boosting dealership sales and customer satisfaction. Furthermore, I conducted market trend and competitor analyses to identify opportunities for effective marketing and sales strategies, ultimately driving revenue growth for the dealership. In collaboration with senior management, I also contributed to the analysis of financial data, including sales and expenses, and developed financial strategies to enhance profitability.

Schaumburg, Il

• Gained hands-on experience in accounting and financial programs such as SAP, SQL, and Lotus Notes.• Assisted in month-end and year-end financial reporting and documentation.• Conducted monthly analysis to ensure team goals were met and deadlines were adhered to.• Handled monthly Accounts Reconciliation for payables and receivables held against company accounts.• Assisted in the preparation and review of financial statements, ensuring accuracy and compliance with GAAP standards.As a Finance and Accounting intern at a Schneider Electric, a french-based company, I garnered valuable hands-on experience in utilizing accounting and financial programs such as SAP, SQL, and Lotus Notes. Working under the guidance of the Technical Accounting and Financial Manager, I actively led meetings and collaborated on various projects. My responsibilities included contributing to month-end and year-end financial reporting, conducting monthly analysis to ensure team goals and deadlines were met, and performing thorough Accounts Reconciliation for payables and receivables against company accounts. Engaging in knowledge-sharing sessions and internal training, I proactively pursued professional development to enhance my technical skills. Additionally, I played a key role in identifying opportunities for process improvement, implementing changes to enhance efficiency and accuracy in financial reporting. I contributed to the preparation and review of financial statements in adherence to GAAP standards, supported the Finance and Accounting team in financial analysis, recommended cost-saving initiatives, prepared trend analysis reports to identify potential financial risks and opportunities. Furthermore, I assisted in coordinating audits, ensuring compliance with regulatory requirements, and played a pivotal role in preparing budget forecasts and financial projections to support strategic decision-making and planning.