Nicolas Gonzalez Email & Phone Number

Montevideo, Uy

Montevideo, Uruguay

The Head of delivery oversees a team of Delivery and Technical Managers and plays a crucial role in the continuous delivery of value and customer satisfaction. Responsibilities include:Project knowledge and solution offering: Focusing on understanding project requirements to provide optimal solutions, collaborating with various teams to address challenges based on deep project knowledge. Business opportunity identification and client relationshipMonitoring and development of delivery managers objectivesMethodology: Ensures methodological plans meet client needs and business units adhere to proposed agreements.Team structure for new projects: Establishes team requirements for project setup, facilitating team assembly.Departmental strengthening and professionalization: Drives departmental growth and standards establishment, analyzing existing processes for improvement opportunities, implementing agile methodologies, and utilizing project management tools.Inspiring leadership and motivation: Inspires the Delivery Managers team, fostering a shared vision, supporting growth, and providing guidance.Industry influence and visibility: Builds a positive industry presence through participation in relevant events and strategic relationships, enhancing organizational visibility in project delivery and service management.Tactical strategy design and KR fulfillment: Designs a solid tactical strategy to achieve departmental objectives and Key Results (KR), overseeing implementation, resource allocation, and progress tracking. Adjusts strategies and plans as needed to ensure goal achievement.

Being responsible for the value delivery and customer satisfaction. This means knowing the project and their specifics, thus being able to offer the best tailored solutions and having a constant communication with customers and stakeholders involved.Design workflows and team structure that is best suited for our client needs is also a part of my day to day.We have a strong feedback culture, this means I also help our leaders develop themselves and their team members.

Montevideo

Working with a team to deliver software solutions to a industry leading customer.Providing support to critical issues and maintaining legacy software.

Montevideo, Uruguay

Worked with high profile banking front-ends to provide specific solutions that needed fast and professional resolutions.

Deploying the software on a high end client overseas, managing the changing requirements and adjusting the priorities of the development team to meet the deadlines and client expectations.This was a 3 month project to ensure that the initial part of the implementation was executed correctly.

Redesigned the sales department workflow to improve results, worked closely with the Executive Board to improve.Leading the infrastructure and software update to remove legacy systems and old infrastructure.Worked closely with the software providers and infrastructure partners to ensure the timely implementations of the projects.

Defining the sales strategy for a team of 25.Adjusting the sales processes for a regularly changing industry with high governmental restrictions.Reporting to the Executive Board.

Montevideo

Designed and implemented a CRM tailored to the needs of the industry.Redesigned the sales workflow automating most of the manual processes.Reworked the audit system for the sales department designing new workflows and audit touch points.Training for the new employees.

Responsabilidad de una junta directiva de 5 personas.Planificación y ejecución de metas anuales.Motivación y funcionamiento de una organización sin fines de lucro.Manejo de presupuesto.

Gestión de la comunicación interna. Innovación, estandarización de procesos y mejora de los procesos ya existentes.