Nikesh Parmar Email & Phone Number

London Area, United Kingdom

Implement and ensure the reliability of advanced solutions for clients' websites, assisting with Engagement platform functionalities such as database connections, web layers, and dynamic content personalization. Handle data transformation and prepare detailed system integration specifications, and contribute to the identification of efficient technical solutions. Expertise as a backend system integrator and collaborate with an international team and other consultants to define project scope, manage client relationships, and deliver tailored solutions to meet business needs.

- Developing bespoke solutions and resolving any technical issues relating to the platform- Process Improvements and maintenance- Helping to meet business requirements of requests within agreed thresholds.- Working with different technologies and languages such as Oracle Databases, MongoDB, MySQL, Linux & PHP

Milton Keynes, United Kingdom

- Serving as the Technical expert in respect of RedEye’s latest technologies.- Working on major client projects to achieve the target outcomes.- Ownership of New Client Setup for clients during their set up process.- Being subject matter expert when existing clients have new technical requirements, helping to solve problems encountered and educating colleagues on the solutions available.

Milton Keynes, United Kingdom

My core responsibilities include:- Keeping an overall view of the Client Services team for future and development.- Looking at areas for improvement within the team to increase efficiency and drive more revenue for our clients- Delivering RedEye strategy within the Client Services team- Giving feedback within User groups on Quality & Incidents within the Client Services Team- Keeping up to date on all RedEye product features and being part of all user sprint reviews for feedback- Liaising with Product team - Management of the team members within Client Services- Being accountable for the clients managed within the team- Maintaining high quality of output from yourself & the team- Supporting the team with technical queries, setups, requests- Looking for areas to add value to clients- Develop a culture in Client Services to make recommendations to clients - Driving creativity in the team

Milton Keynes, United Kingdom

- Maintaining regular 1:1 meetings with team members- Looking at skill gaps within the team and working on objectives and development plans- Running 6-month and 12-month reviews- Support and mentor Client Services members within the team with queries and coach your team in learning new process and technologies- Being immediate point of contact for your team in the event of sickness and/or absence.- Understand, troubleshoot & resolve support queries with the assistance of other members of the team, utilising strengths and weaknesses of team members where appropriate- Being aware of team’s work & ongoing tasks and ensuring effective delegation where possible to enable more time for development- Providing regular feedback to Head of Client Services- Continuing the Day to Day campaign delivery (managing & delivering against your client’s expectations)- Management of client marketing campaigns and day to contact with key client contacts and internal departments- Development and manipulation of HTML emails to adhere to industry best-practice. This may also include working on standalone microsites, and responsive emails.- Ensuring Quality Checks are adhered to and looking at areas for process improvement- To manage multiple email schedules and ensuring timely delivery within client’s campaign schedules- Management of support queries from all clients (ASP & Managed)- To make recommendations on clients’ campaigns- Keeping up to date with the latest developments in industry

Milton Keynes, United Kingdom

- Campaign Management- Management of multiple clients- Carry out training & handle client support queries- Ensuring client expectations & deadlines are met- Setup, build & scheduling of client’s campaigns- Keeping ahead of Multi-channel & marketing trends- Offering best practice advice to clients

Bachelor Of Science (Bsc), Computer Software Engineering

Education record